Sales Associate - Part time

SUMMARY DESCRIPTION:

A Lacoste Sales Associate is responsible for achieving individual sales goals by communicating the features and benefits of our product and developing clients and client lists to build relationships with our customers to increase sales. In addition, our Sales Associates assist in the overall maintenance and visual presentation of the stores. 

PRIMARY JOB RESPONSIBILITIES: 

• Achieve and exceed individual sales goals, IPC (items per customer), and ADS (average dollar sales) as determined by your Managing Director.
• Provide excellent customer service as per Company standards as outlined in our “Winning Sales” and “Winning Clients” programs.
• Develop a strong knowledge of Lacoste product, including sizing, content, and features. Communicate this knowledge to customers in a clear and concise way to build sales.
• Become familiar with stock levels in your store and understand how to use systems to check availability and perform inter-store transfers.
• Assist with the implementation of the store’s visual directives, and maintain standards of housekeeping.
• Build list of clients by collecting names and information in your clientele book. Encourage future purchases through frequent contact by writing thank-you notes, phone calls, and providing excellent customer service. Ensure that the client capture expectations set by the Company are met.
• Develop a full understanding of stores computer systems to ring transactions and perform other functions, such as receiving and transferring merchandise or sending merchandise via UPS.
• Protect store assets and inventory through an awareness of loss prevention procedures. Report violations to the supervisor.
• Assist with all other duties as required by store management.

SKILLS, EXPERIENCE AND OTHER REQUIREMENTS:

• Sales experience in retail apparel a plus.
• Previous customer service experience preferred.
• Excellent communication skills required.
• Computer skills to include a retail point-of-sale software system and Microsoft Word, Excel, and Outlook.
• Individual must be a team player, outgoing, well-organized, and able to prioritize assigned tasks.
• Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs.

CORE COMPETENCIES AND TRAITS: 

• Sales and Goal Oriented – Must have the ability to maintain level of sales performance as determined by Company goals.
• Customer Service Oriented – Must be skilled in working with clients and building ongoing relationships that will result in increased sales.
• Cooperation - Works well with other people. Takes time to help customers and co-workers when required.
• Adaptability/Resilience – Able to perform a wide variety of tasks, often changing assignments on short notice. Must be able to overcome obstacles and deal with customers in a fast-paced, high-volume, and competitive environment.