Customer Service - Full-time / Part-time

Location: Barrington, Illinois

Job ID: 28213

Facility: SHARED REVENUE CYCLE

Department / Unit: Emergency Svcs Reg- Good Shep

Status-FTE: Part-Time B - 0.5

Shift: PM

For more than 35 years, Good Shepherd Hospital has served the community by providing quality, compassionate health care services to families throughout the northwest suburbs. Today, more than 700 physicians representing over 50 medical specialties have chosen to affiliate with Good Shepherd Hospital. Highly-skilled physicians and clinical professionals provide a comprehensive range of services including nationally acclaimed cardiovascular care, advanced surgical capabilities, emergency services backed by the resources of a level II trauma center and a state-of-the-art Birth Center. A nationally-recognized cancer program, a health & fitness center as well as an extensive range of outpatient services round out our health care program.

~High School Diploma or equivalent required.

~ 1~2 years service related experience required

plus

~Approximately one to two years experience registering or billing in a medical setting or insurance claims process preferred

~Medical terminology and/or insurance terminology preferred Successful completion of a data entry assessment

~Ability to read and write, excellent interviewing and communication skills.

~Interpersonal skills necessary in order to effectively communicate with all customers (patients, visitors, hospital staff and others)

~Able to handle/difuse/resolve dificut situations, including customer complaints ~N/A ~Ability to work in a fast~paced environment with established time constraints and difficult situations.

~Moderate typing

~Must be able to respond appropriately to disasters and Code Triage patients to assist in registration area

~May need to be able to perform medium lifting of 30 pounds to change printer paper. Medium lifting: Lifting up to 20~50 pounds occasionally and/or 10 to 25 pounds frequently and/or up to 10 pounds constantly

~PLEASE NOTE: An asterisk is used to identify non~essential job functions

Under the general supervision of the Pt Intake Supervisor and Manager, interviews all patients requiring registration in accordance with State, Federal, hospital and departmental policies insuring that accurate patient information is collected by obtaining the required demographic and financial information. Coordinates admissions with Bed Board and updates computer. Demonstrates excellent customer relations with patients their families, professional, and co~workers within the hospital.

Accountabilities:

Interviews patient or patient's representative to obtain demographic and financial information to initiate a patient financial and medical record 'without" creating a duplicate medical record number. Maintains a good rapport and is sensitive to the needs of others personalizing the registration process to provide a friendlier patient encounter. Insures patient confidentiality, and is cross~trained in all areas of Patient Access, to include Bed Side Registration in Endo/Cardio, Cardiac Cath, and Pre~Admitting.

Provides excellent service to all customers by responding to customer/issues in a proactive and timely manner. Displays Advocate ServiceExcellence Standards. Displays positive intra/inter~departmental communication skills.

Reviews insurance information to identify the insurance carrier and plan code to insure accurate billing and Managed Care statistics. Enters the information gathered into the computer system and generates registration documents, and identification bracelet as required.

Insures compliance with regulatory regulations: Cobra, EMTALA, Medicare Secondary Payer screening, and Medicare Important Message

Exchanges information with physician offices , nursing homes, and other departments within the hospital to insure a complete and accurate registration record

Answers telephones professionally, receives calls or directs calls to appropriate area. Willingly performs other duties and tasks as assigned by Supervisor, Manager, or Director.

Arranges for escort of patients to nursing units provides registration documents to designated area on a timely basis. Directs outpatients to appropriate ancillary departments.

About Advocate Health Care

Advocate Health Care, named among the nation's Top 5 large health systems based on quality by Truven Analytics, is the largest health system in Illinois and one of the largest health care providers in the Midwest. Advocate operates more than 250 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state's largest integrated children's network, five Level I trauma centers (the state's highest designation in trauma care), three Level II trauma centers, one of the area's largest home health care companies and one of the region's largest medical groups. Advocate Health Care trains more primary care physicians and residents at its four teaching hospitals than any other health system in the state. As a not-for-profit, mission-based health system affiliated with the Evangelical Lutheran Church in America and the United Church of Christ, Advocate contributed $661 million in charitable care and services to communities across Chicagoland and Central Illinois in 2013 .