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in Ardmore, MD

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About this job

Job Purpose:

Serves customers by determining requirements; answering inquiries; data entry and maintaining database.

Duties:

* Must be bi-lingual (Spanish/English)

* Determines requirements by working with customers.

* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

* Maintains call center database by entering information

* Keeps equipment operational by following established procedures; reporting malfunctions.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, multi lingual.