Medical Office Receptionist

Our Medical Receptionists perform all functions necessary to maintain an efficient workflow of all front office duties. The receptionist may also be assigned to variable front office tasks including appointment scheduling, insurance verification, and medical records. They must work cooperatively as a team and demonstrate behaviors of trust and respect toward others. As a member of our team, they must also be enthusiastic, self-motivated, and pay strong attention to detail.

KEY JOB DUTIES/RESPONSIBILITIES:
Greet all patients as they arrive in a friendly, courteous, and professional manner.
Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service.
Document in the computer system all necessary demographic, insurance, and financial information
Compile or retrieve scheduled reports from computer system.
Collect co-payments, or co-insurance. Advise patients/guarantor as to their liability, and obtain payment in full, or secure payment arrangements in keeping with clinic policy.
Be prepared at all times to perform any job related to the pre-access/registration process
Demonstrates competence to perform assigned responsibilities in a manner that meets the age-specific and developmental needs of members served by the department.
Appropriately adapts assigned assessment, treatment, and/or service methods to accommodate the unique physical, psycho-social, cultural, age specific and other developmental needs of each member served.
Perform other duties as assigned, included but not limited to maintaining a clean and presentable working environment for self, fellow workers and patients in all areas of the clinic.

SKILLS & ABILITIES:
Knowledgeable and efficient with Insurance Verification
Bilingual (English and Spanish) preferred.
Proficient in MS Office computer applications and be able to operate a calculator.
Must have understanding of basic medical terminology
Excellent communication skills
Must be able to handle multiple duties and deadlines
Ability to maintain confidentiality a must

EDUCATION & EXPERIENCE
High School Diploma, or equivalent required
Minimum of 1-3 years office experience in a health care setting required
Previous customer service experience preferred

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Business Analyst

The business analyst manages assigned development projects by developing detailed plans, defining scope and priorities, scheduling, ensuring project deadlines are established and adhered to, and communicating the project goals and processes to the stakeholder. In addition the business analyst is responsible for documenting project progress including implementation, timeline, issues, risks and successes.

Duties and Responsibilities

* Works with end users to determine needs (data, screens, processes, reports) and develop scope.
* Researches and documents existing workflows and systems and makes recommendations where improvements could be made.
* Responsible for drafting detailed specifications that reflects the user's needs. These specifications may be used internally or given to external vendors or consultants.
* Develops project implementation plans and oversees the development process.
* Acts as ASTM's liaison with external vendors and consultants
* Holds regular meetings with department managers to communicate the status of ongoing development work. The incumbent must work particularly closely with staff managers, the publications/marketing staff, and the meetings department.
* Conforms to generally accepted I/T and Web standards as adopted by ASTM.
* Works independently with a minimum amount of supervision.
* Tests and reviews new systems or revisions prior to implementation, and develops user training and procedures.
* Keeps current with advances in both technology and technique (i.e.: web, client/server; rapid application development techniques; relational database methodology).
Qualifications

* Experience in project planning, including cost/benefit analysis and resource allocation.
* Thorough knowledge of information technology concepts and technologies and computer systems hardware and software, including various systems architectures and protocols; PC, client/server.
* Thorough knowledge of SDLC methodologies (waterfall & agile)
* Ability to configure software, "work" the keyboard, write scripts and queries on an as needed basis utilizing tools, such as, Business Objects or Oracle SQL Plus.
* Bachelor's degree or equivalent work experience.
* Excellent communication skills (oral, written, interpersonal, listening) with ability to prepare and deliver presentations to both technical and managerial positions.
* Experience in web development environments, project management, team leadership, and testing processes and methodologies
* Knowledge of technology concepts underlying eCommerce, web personalization, enterprise application integration, outsourcing/ASPs, and eCRM
* Ability to get projects finished on time and on budget.