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Call Center - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | ALBERT OK Albert, Oklahoma |
About this job
Are you seeking a fun and competitive environment? Do you enjoy helping people get the most out of their natural talents? At Goldman Sachs, our call / contact center Operations teams put talent to work. We are problem solvers who work close to the action and make a difference every day. If you are a highly driven professional who is able to identify needs, speak up, and make changes, then you will love being on our team.
We are seeking a Project Coach to join our Operations Management and Customer Service support team. Goldman Sachs is where you'll have the opportunity to work hard, be rewarded, and love your job.
Responsibilities
This is a front-line supervisory position in our call / contact center. As an Goldman Sachs Project Coach, you will train, manage, and motivate a Project Team of phone, web chat, or social media Customer Service or Sales Representatives to achieve performance objectives and team goals. You will train your team of new hires in the classroom and move with them into production state. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.
Position Other responsibilities of the position include:
*Interviewing candidates and making hiring decisions
*Training, coaching and mentoring team members
*Tracking attendance and approving time off
*Completing performance appraisals
*Assisting team members and/or responding to escalated calls from customers
*Monitoring, tracking, identifying and reporting performance trends
*Completing payroll reports
Retail Banking (Sales)HomeStreet Bank is an Equal Opportunity/ Affirmative Action Employer.
Minorities, females, protected veterans and individuals with disabilities are encouraged to apply.
We are seeking a Project Coach to join our Operations Management and Customer Service support team. Goldman Sachs is where you'll have the opportunity to work hard, be rewarded, and love your job.
Responsibilities
This is a front-line supervisory position in our call / contact center. As an Goldman Sachs Project Coach, you will train, manage, and motivate a Project Team of phone, web chat, or social media Customer Service or Sales Representatives to achieve performance objectives and team goals. You will train your team of new hires in the classroom and move with them into production state. You will be responsible for entry level supervisory duties, including administering attendance policies, handling performance issues and maintaining project team records. You will be responsible for driving performance metrics and monitoring your reports for quality assurance.
Position Other responsibilities of the position include:
*Interviewing candidates and making hiring decisions
*Training, coaching and mentoring team members
*Tracking attendance and approving time off
*Completing performance appraisals
*Assisting team members and/or responding to escalated calls from customers
*Monitoring, tracking, identifying and reporting performance trends
*Completing payroll reports
Retail Banking (Sales)HomeStreet Bank is an Equal Opportunity/ Affirmative Action Employer.
Minorities, females, protected veterans and individuals with disabilities are encouraged to apply.
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