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Hours Part-time, Full-time
Location MILWAUKEE WI
Milwaukee, Wisconsin

About this job

We are looking for a personable, motivated and detail-oriented person for our fast-paced tax office. Professional office experience a plus.

Responsibilities may include: greeting clients, answering busy phones, scheduling appointments, filing, general knowledge of MS Word (data entry) and Excel.

Duties:
* Prepares work to be accomplished by gathering and sorting department documents and information.

* Strong Military men and woman needed for this job also.

* Verifies information by comparing information to original source; recalculating totals.
* Completes documents by entering/typing data from source materials
* Revises documents by entering/retyping edited data.
* Verifies documents by proofreading and rechecking requirements.

* Maintains historical records by filing documents.
* Secures information by completing data base backups.
* Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
* Maintains work flow by sorting and delivering information.

* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Data Entry Skills, Word Processing, Thoroughness, Supply Management, Organization, Typing, Attention to Detail, Decision Making, Informing Others, Internal Communications, Results Driven
* You must have USAA Account or BOA

The User Support Representative is responsible for customer service/satisfaction of The Marek Group on-line and web-to-print applications. This position will be responsible for resolving customer/user training, product recommendations and researching account information to ensure customer satisfaction. Excellent communication skills, customer service focused mentality and dependability will be keys to success.
Roles & Responsibilities:
Manage the day-to-day relationship with BSS print-on-demand applications through clear and concise phone and email communications.
Maintain client and end-user account information to ensure clear reporting within BSS.

Effectively communicate with BSS' clients and BSS staff. Build a good working relationship with the client, ensure an understanding of the client's needs and objectives. Follow BSS internal communications guidelines and escalate customer service issues for review and improvement.
Develop and maintain a broad background in BSS' core competencies to ensure the ability to adapt to and quickly learn the best way to service new technologies and products.
Maintain customer project files to ensure consistency in quality and integrity.

Job Qualifications:
2+ years' customer experience in a client contact capacity with a successful track record in customer satisfaction; preferably in technology/web-based solutions.
Excellent communication and problem solving skills.
Demonstrated stabile work history.
Ability to work independently and as part of a larger team and proactively offer solutions.
Proficient with technology and Microsoft business applications - Office - Excel, Word, Outlook.

Retail Banking (Sales)HomeStreet Bank is an Equal Opportunity/ Affirmative Action Employer.
Minorities, females, protected veterans and individuals with disabilities are encouraged to apply.