Retail Associate

What is this place?

A bank was once a place we went to manage our money.  Now, we can bank anywhere life takes us, at any time and we don’t have to interrupt our lives to do it. 

As an on online and mobile bank, Capital One 360 lets people bank wherever and whenever they want-but we know that’s important to be physically connected to the communities and Customers that we serve.

As the physical face of Capital One 360, our cafes bring banking and living together to offer a space where our Customers can recharge their bank accounts, their devices and their lives by learning new ways to save time and money, trying out our digital and financial tools, grabbing a great cup of coffee, and getting to know our Associates and each other. 

Job Description:

Capital One 360 embraces our customers’ growing desire to bank using cutting edge products and features. Our cafes provide the unique opportunity for face-to-face conversations and education over a cup of coffee, while empowering Customers to bank where and when they want. 

We’re excited to be growing and hiring across the country to build the next generation of retail banks based on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow customers. 

At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly. 

Summary: 

The Cafe Sales Associate will be responsible for promoting the brand and maintaining excellent and professional front-line service to Customers who visit the Café by responding to all inquiries, providing information, selling specific bank products, while also providing administrative and operational support when assigned. 

Responsibilities:

·Exceeding Customer expectations of products and services through superior customer service in all aspects of communication (i.e. e-mail, phone conversations, point of sale, face to face interactions, etc.)

·Maintain current product, promotional and rate knowledge on banking products to ensure confidence and accuracy at all times.

·Anticipate Customer needs to meet or exceed sales goals for banking products 
Operational responsibilities include promotional displays, distributing information, assisting with Internet usage questions, creating and executing Café Street Teams, engaging in community outreach and other operational responsibilities as required from time to time.

·Maintain a professional attitude in every aspect of the job responsibilities (i.e. courteous, honest, approachable, etc…).

·Understand the importance of the physical space to brand integrity and take initiative to allay any potential risk to the brand or perception of the brand.

·Maintain and keep clean Café facility, grounds, equipment and displays to ensure a positive brand experience at all times.

·Handle Customer sales calls at designating times throughout the work period during sales and/or product training.

·Maintain and support external event schedules, catering services and provide technical set up and support when needed.

·Pay close attention to the detail necessary to maintain and keep current reports, schedules, customer orders, calendars, financial records, etc. 


Learn more about the Capital One 360 Cafes: http://cafes.capitalone360.com/

Qualifications

Basic Qualifications: 
- High School Diploma, GED, Equivalent Certification or military experience 
- At least 1 year of Sales experience 

Preferred Qualifications: 
- Associate’s degree 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.