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in Cranston, RI
Customer Service Representative - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Cranston, RI Cranston, Rhode Island |
About this job
Large retail company is currently seeking 25+ customer service representatives for immediate hire.
Summary/Objective:
A Customer Sales and Service Representative is responsible for working with our consumers via e-mail and telephone to provide them with correct information in a timely, professional, and positive manner.
Essential Duties and Responsibilities:
- Knowledge and thorough understanding of our product, policies and systems
- Answering phone calls which may include but are not limited to:
- Customer Service calls for order placement, return/repair request/inventory
- Ability to respond to consumer requests for products based upon product knowledge and consumer needs
- Taking phone orders and recommending additional products - upselling
- Generating outbound phone calls or sending emails to consumers as needed regarding the status of their repairs, orders, or back orders.
- Respond to requests received to our consumer email utilizing scripts and recommending modifications based upon the inquiry
Ideal candidates will have 2-3 yrs of RECENT customer service experience in a retail or call center environment.
Please send resume for immediate review.