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Customer Service Associate - Concord - Start Date 10/12
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Concord, NC Concord, North Carolina |
About this job
•Inbound service calls from members and/or providers with questions related to, but not limited to, health benefits, eligibility status/issues, claims inquiries, requests for member materials, primary care physician changes, prescription coverage, prescription benefits, and ID cards.
• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
• Ensures proactive customer service with the highest degree of courtesy and telephone etiquette
• Performs other duties and tasks as assigned
Minimum Requirements
• 2 years of quality customer service experience
• Exceptional written and verbal communication skills
• Experience using Internet, Windows applications (Word, Excel) and email services (Outlook)
• Excellent verbal communication skills (vocabulary and articulation)
• Ability to express assurance/confidence and empathy.
• Ability to not only understand complex Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
• Ensures proactive customer service with the highest degree of courtesy and telephone etiquette
• Performs other duties and tasks as assigned
Minimum Requirements
• 2 years of quality customer service experience
• Exceptional written and verbal communication skills
• Experience using Internet, Windows applications (Word, Excel) and email services (Outlook)
• Excellent verbal communication skills (vocabulary and articulation)
• Ability to express assurance/confidence and empathy.
• Ability to not only understand complex Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO