Retail Greeter - Full-time / Part-time

Retail Greeter

$10.00-$12.00/hour

The primary goal of this position is to ensure that guests have an exceptional experience.

Job Duties include the following:
- Greeting and welcoming customers by identifying the reason for their visit, providing them printed materials and information about the center, directing them to the appropriate consultant and providing updates on wait times (depending on traffic volumes).
- While greeting the customer, you will be required to "Triage the Customer" by identifying the needs of the customer and then inputting the data into the Triage Tool.
- Answering phones, identifying the needs of the callers and transferring them to the appropriate consultant and writing or typing messages if the consultants are unavailable.

Job Requirements:
- Knowledge: customer service experience preferably from the insurance, banking, hospitality (high end hotels), or retail industries.
- Must be able to use a tablet (iPad) and be technically savvy.

- Ability: Work with senior populations and peers, a "can do" attitude, able to diffuse tension during heavy traffic hours, able to articulate updates on wait times and inform visitors about the center.

- Skills: Communication, typing, reception skills both in person and telephone, basic computer skills.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.