Network Analyst

The APG IT Network Analyst I role drives Level 3 network-focused troubleshooting and resolution across a variety of network platforms. The role will focus on ensuring the ongoing operation of network solutions for 6000+ NAPA stores.

He/she is responsible for ensuring that network resources operate within defined parameters while maintaining a focus on individual store needs. As a result, this role will work closely with network engineering staff and in-store personnel. Therefore, the ability to work collaboratively and effectively with all levels of technical and non-technical personnel within the organization is a key priority in this role.

The APG IT Network Analyst I is responsible for proactively responding to alerts which may indicate a loss of network performance as well as being reactive to ticket escalations from the Level 1 and Level 2 support groups.

This role will additionally be expected to pioneer and document new support procedures to produce long-term value.

Responsibilities

• Maintaining a current understanding of the NAPA network design and supported applications
• Participating in network operations, engineering, and architecture discussions
• Development and maintenance of store diagrams and documentation
• Validation that store networks conform to reference designs
• Providing APG a competitive advantage with high performing technology solutions
• Continually providing input towards system and process improvements
• Providing operational support and oversight for network monitoring toolsets
• Auditing deployed systems to ensure compliance with technical standards

Qualifications

• 2+ years of experience with network support
• 2+ years of experience with VPN technologies (site-to-site, DMVPN, Pulse/Anyconnect)
• 2+ years of experience with using IP routing protocols, including OSPF and BGP
• 2+ years of experience with using LAN switching technologies
• 2+ years of experience with network security (incl. firewalls, IPS, content filtering, encryption)
• Associates degree in computer related field or equivalent work experience
• Vendor certifications a plus (CCNA/JNCIA, CCNP/JNCIP)
• Information security certifications – Nice to have
• Excellent communication skills (both verbal and written)
• Must be comfortable working in ambiguous and/or stressful situations
• Must be self-motivated and know when to seek guidance
• Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks
• Ability to learn new tools and technologies
• Ability to work independently and in a team

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.