Staff Coordinator / On-Call Supervisor

Home Instead Senior Care the world’s trusted source of non-medical services and home care for seniors, seeks an individual to learn our business and become part of our scheduling team that coordinates schedules for our growing family of clients and CAREGivers in Shawnee and Douglas Counties.  It is our goal at Home Instead Senior Care to enhance the lives of the seniors we serve and to help them remain independent for as long as possible.  Each of us are in this business because we have a heart for service and a passion for seniors.  We have a positive, uplifting team / family environment and we want someone who fits into those characteristics.
 
This is primarily a professional position but includes diverse duties where some of the time will be spent in the office assisting with scheduling, day-to-day staffing duties, and addressing “on call” activities as they arise.  This job also requires some evening and weekend work along with the potential for some caregiving duties on an as needed basis. We answer our phones 24/7, and the "on call" person takes the weekend phone calls.  Some weekends are quiet, some are hectic, it isn’t predictable. The ideal candidate will also have a good understanding of how to independently use equipment with internet based systems such as a computer, tablet, or smart phone.

We are looking for someone who is highly energetic, passionate and a relationship builder to join a special team of people who love what they do and are valued for their contributions.  Reliability, excellent scheduling and communication skills and a strong desire to serve our senior population a must!  There is opportunity for growth into management positions. Caregiving experience is a plus and an Associate or Bachelor’s Degree is preferred.

 
Duties of this job include:
 

• Manage the day-to-day schedules for our growing family of clients and CAREGivers.  Schedules are created weekly, but are subject to many changes throughout the week.  Experience in scheduling definitely preferred.
• Manage all aspects of business during weekend operations by fielding all weekend calls and processing to conclusion or routing them to appropriate managers.  Required availability to be “on call” two weekends out of four.
• During the week, work with office staff to greet or answer calls from clients, CAREGivers, and other visitors to the office.
• Assist with the organization of office staff meetings and schedules and the maintenance of equipment and supplies.

Primary Functions are:
 

• Answer each call and greet each visitor in a friendly, professional and knowledgeable manner.  Distribute calls and dispatch visitors to appropriate staff members.
• Field employment inquiries from prospective CAREGivers and arrange for application process as needed, treating each applicant with respect and enthusiasm.
• Maintain and update CAREGiver records.
• Learn in office functions including client/CAREGiver scheduling, maintaining records, etc.
• Two of four weekends on call: answering phone and managing situations as they arise.  Some weekends are quiet, some hectic.  It’s not predictable.
• Prepare orientation packets.
• Organize and distribute the daily mail.
• Stuffing and mailing client invoices and CAREGiver payroll.
• Other tasks as needed, including occasionally filling a shift as a CAREGiver, should the need arise.  Everyone in the office shares this function.  It doesn't happen often, but it's an honor and a privilege!

Secondary Functions are:
 

• Participate in quarterly CAREGiver meetings
• Maintain supplies for postage, fax and copy machine

Required Qualifications include:
 

• Must have a desire to work with seniors
• Must be able to work independently and maintain strict confidentiality
• Strong scheduling background and skills
• Effective communication skills with a diverse population
• Strong  computer skills, and ability to learn a new program.  Must have a good understanding of how to independently use equipment with internet based systems such as a computer, tablet, or smart phone.
• Strong planning and organizational skills
• Some sales and marketing skills a plus
• Caregiving experience is a plus and a background in eldercare and / or an Associate or Bachelor’s Degree is preferred.