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in Pittsburgh, PA

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About this job

Home Instead Senior Care - Southwest Allegheny County and Washington County is a leading provider of in-home care services for older adults.  We have an exciting opportunity in our Bethel Park, PA office for a Part-Time Service Coordinator (Scheduler).

The Part-Time Service Coordinator will be joining our Service Coordination team, which is comprised of a full-time Lead Service Coordinator and another Part-Time Service Coordinator.  The Service Coordination team works closely together to schedule CAREGivers with clients, taking into consideration many factors including compatibility, availability and location.  Additionally, the Service Coordinators triage and document CAREGiver and Client service concerns that are communicated via phone and/or email and works with other staff members to resolve any issues.

This is a part-time position for Mondays 8:30am-12:30pm and Tuesdays/Thursdays 8:30am-5:00pm (30 minute lunch break) - total of 20 hours per week.  Days and times are somewhat flexible to meet the needs of the right candidate.


Duties and Responsibilities:
  • Service Excellence
    • Conducting each telephone call in a friendly, professional, knowledgeable manner
    • Communicating CAREGiver assignments and changes in service or schedule to the CAREGiver, clients, client families, or other responsible parties involved in the care of the client
  • Teamwork
    • Participating in daily staff meetings by communicating information pertaining to Client and CAREGiver schedules, service concerns, etc.
    • Working closely with the Lead Service Coordinator daily on a plan of action to ensure all shifts are appropriately staffed with maximum CAREGiver utilization
  • Documentation
    • Documenting relevant data in Client and CAREGiver logs and schedules
    • Assisting with scheduling introductions and training for new assignments
    • Documenting call-offs and passing this information to the HR team
  • Miscellaneous
    • Participating in continual improvement of processes, procedures and materials relating to all aspects of hte company.  
    • Performing any and all other functions and responsibilities deemed necessary
Qualifications: 
  • Minimum of a high school diploma or GED required and one to three years related business experience or an equivalent combination of education and work experience
  • Health care or elder care business experience is a plus
  • Advanced computer skills in Microsoft Office required
  • Ability to demonstrate excellent interpersonal and customer service skills
  • Ability to demonstrate excellent organizational skills and attention to detail
  • Ability to multi-task and handle a very busy environment
  • Ability to demonstrate effective communication and listening skills

 
APPLY ONLINE by clicking below - please include a copy of your resume



Each Home Instead Senior Care franchise is independently owned and operated.  
Home Instead Senior Care is an Equal Opportunity Employer.