Customer Support Associate

The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to
contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The
CSA is also the primary liaison with the corporate office regarding all accounting related issues.
* Ensuring front office customer service (telephone and reception desk)
* Completing internal payroll if applicable
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards)
in PeopleSoft and Time Central
* Review Time and Billing Audit for accuracy
* Resolution of all spread and commission related issues
* Managing the Unemployment Process including claims and hearings
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty
locations
* Managing the processing of payroll (sort and mail)
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Assist Admin with office filing
* Ensuring an adequate supply of Pre Employment Packets are on hand
* Completing pre employment paperwork and orientations with contractors
* Managing contractor and internal benefits program
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft
* Audit of New Starts reports
* Managing the HR folder process
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients
* Managing the use of FEDEX
* Ensuring the timely processing of Tax Credit Forms
* Ensuring adequate levels of administrative and galley supplies
* Managing P Card account if applicable
* Managing and communication of pre-employment requirements

aerotekinternal

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.