Operational Trainer - Moline, IL or Green Bay, WI

Position Description:Health care is constantly changing and UnitedHealth Group is driving that change. Now more than ever, we need people like you who can keep pace with the training needs of an organization helping to heal the health care system. When you join us as an Operational Trainer, you will work with an elite team of trainers who share your energy, passion and commitment to learning and development. You will assess, develop, deliver and measure training to meet organizational development needs. Here, you're expected and empowered to be your best, to grow and to develop your skills. Why not join us in helping others do the same? Apply today and start doing your life's best work.
 

Positions in this function are responsible for training within Provider and Member Services. Trainers within this group may train outside of specialty, as needed. May also be involved in the instructional design process.
Primary Responsibilities:

Trainers will be responsible for meeting department and MBO goals. 
Extensive work experience within own function.
Work is frequently completed without established procedures.
Works independently.
May act as a resource for others.
May coordinate scheduling of training classes and coaching sessions
Ability to drive site metrics through training materials covered and subjects.
Accountable for leading training new hires, current employees, and training new subjects as needed.
Assess the training and organizational development needs within a function (e.g. claims)
Participate in the development of training programs 
Prepare training related materials
Provide leadership within the classroom or virtual classroom environment
Report training metrics and generate training related reports
Work on ad hoc projects and events
Schedule classes
Mentor others
Act as a resource to others
Trainer Role

Required Qualifications:

High School Diploma or GED
1+ years of previous corporate training or coaching experience
1+ years of experience working with MS Word, Excel, Outlook, and PowerPoint
Previous experience reporting training/coaching results
Previous experience with public speaking, presenting, and/or facilitating large meetings (20+ people)
Must be capable and willing to travel up to 25%
Preferred Qualifications:

Bachelor's Degree
Previous experience with MyMetrics
Experience working in a call center environment.
Experience working with Medicare and Retirement calls.Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.