Production Specialist

Cilento Photography draws upon 50 years of photographic experience from master photographer Tony Cilento. Mr. Cilento’s extensive experience includes photographing seniors, families, children, weddings, and celebrities such as Whitney Houston, Cher, Frank Sinatra and Presidents Gerald Ford and Ronald Reagan.

As a member of the most elite photographic organization in the world, Camera Craftsmen of America, Mr. Cilento was one of the official photographers for the United States visits of Pope John Paul II, and was the first ever recipient of the United Nations International Photographic Council Award. Every photographer undergoes extensive training in order to deliver images worthy of the Cilento name. The training and mentorship that each team member receives allows our studio to deliver first class service and one of a kind timeless photography that will last for generations.

Responsibilities

• Maintain daily production goals by accurately retouching images in a timely fashion, while maintaining Cilento image standards through proper composition, color, and photographic detail.
• Prepare and send final images to lab
• Receive portraits and products from the lab, check for quality & accuracy, and properly package for guest delivery.
• When needed, assist in the sales of photographic portraits that meet or exceed the Cilento photo-journalistic standard and creativity goals.
• Participate in training opportunities; welcome feedback from managers to improve production skills.
• Convey enthusiasm and excitement to clients and co-workers regarding the creativity of portraits offered by the company.
• Maintain a positive and confident outlook about the company’s photographic products and the portrait studio business.
• Meet or exceed sales average and accessory sales goals by:
• Knowing current packaging and pricing information
• Using the specified sales presentation and selling techniques
• Communicating accurate package pricing and promotions to clients promoting business by generating good rapport with clients and providing excellent customer service
• Executing proper sales transaction procedures on the cash register
• Recording accurate client and sales information on receipts and reports
• o Protecting company assets
• Meet or exceed client needs and expectations while upholding company policies.
• Handle client complaints by applying the appropriate Service Recovery steps.
• Demonstrate concern for the safety and health of children and follow child/client safety procedures.
• Maintain awareness of the activities of children to avoid accidents.
• Ensure a safe environment and correct or report any safety hazards.
• Report child or associate accidents on appropriate forms in an accurate and timely manner.
• Cover assigned stations and follow up on delegated tasks.
• Adhere to all personnel, administrative, and operational standards, policies, and procedures, such as:
• Company dress and personal hygiene
• Clock in and out of time management
• Meet or exceed sales growth, sitting, sales average, and accessory sales goals by:
• Developing client relationships that lead to return business.
• Using the specified sales presentation and Cilento selling techniques.
• Perform proper sales transaction procedures and recording accurate client and sales information in Studio Plus.
• Promoting studio events to increase sales, sales averages, and sittings.
• Awareness and understanding of all products and procedures.
• Understand and be able to clearly expound on Cilento Photography Standards and what professional photography is and what differentiates Cilento from competitors.
• Implement studio events to increase sales, sales averages, and sittings.
• Submit orders and ensure finished products meet Cilento quality standards.
• Cut, package, and assemble final portrait order for clients in a timely manner.

Other Duties and Responsibilities

• Greet clients and direct traffic flow.
• Answer incoming calls and return answering machine calls.
• Schedule and confirm appointments and follow-up on canceled and missed appointments.
• Check and maintain photographic equipment.
• Maintain a positive studio appearance by keeping work and waiting areas neat and tidy.
• Complete special projects or duties as assigned.
• Work at another studio location when requested by supervisor
• Aptitude to learn photography, if needed.

Qualifications

• Post production and retouching experience with Adobe Photoshop and Lightroom
• Good eye for color, detail, and photographic composition
• High School education and/or degree
• Previous experience working in a retail, photographic, consultative sales position or in the service industry
• Excellent verbal, interpersonal communication skills
• Ability to quickly develop rapport with people (children, adults, HS seniors)
• Ability to manage and cope with change
• Ability to work without direct supervision
• Hearing and seeing with reasonable correction to normal range
• Ability to work weekends and evenings
• Able to lift and carry 40 lbs.
• Able to bend and kneel often

Lifetouch is an Equal Opportunity Employer