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Customer Service Rep 1 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Sioux Falls, South Dakota |
About this job
Job Title:
Customer Service Rep 1
Job ID Number:
5130195
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Sioux Falls,SD
Qualifications:
At Wells Fargo, our vision is to satisfy all our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
IMPORTANT NOTE: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.
We are currently hiring Customer Service Representatives (CSR1) for training class starting on 08/17/2015.
Training hours are 8:30am - 5:00pm Monday - Friday for 8 weeks (Must be available to attend entire paid training class).
Current schedules being offered for the Customer Service Representative position will fall between the business unit's hours of operation which are 6:00am to 12:00am daily.
** Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salary Range - $12.60/hr. - $13.35/hr.
The CSRs performance will not include the sales component, therefore no incentive is available for these positions.
Successful Customer Service Representatives will engage Wells Fargo's customers by phone and focus on delivering WOW customer service. CSRs will spend 100% of their time on the phone answering questions for Wells Fargo Customers. They achieve 100% of their service goals and consistently strive to meet all compliance, regulations and identification guidelines.
High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo to satisfy our customer's financial needs.
We provide our CSRs with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the CSRs career growth. Our successful CSRs demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our CSRs play a critical role in our customer's lives, therefore predictable and reliable attendance is an essential requirement of the position.
Our next big investment is in you! Wells Fargo offers:
A broad array of medical, dental, and vision plans
Paid Time Off
401 (k) and Stock Purchase Plans
Discounts and Savings on Wells Fargo financial products, home mortgages and services
Tuition Reimbursement
Wellness Benefits
Commuter Benefits
This position is posted for 30 days, however may be removed sooner based on the volume of applications received. Apply promptly for consideration.
1+ years experience interacting with people or customers and 6+ months experience using a computer as demonstrated through work, military, or education experience. Demonstrated ability to listen and elicit information effectively. Demonstrated excellent verbal and written communications skills. Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet. 6+ months current Wells Fargo Consumer Service Phone Banker experience. Broad knowledge of Wells Fargo financial products and services. **Internals that are current Phone Bankers or Inbound Sales Specialists will not have to attend training.
Customer Service Rep 1
Job ID Number:
5130195
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Sioux Falls,SD
Qualifications:
At Wells Fargo, our vision is to satisfy all our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
IMPORTANT NOTE: Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. Initial contact will be made via e-mail. Please check your e-mail regularly for updates.
We are currently hiring Customer Service Representatives (CSR1) for training class starting on 08/17/2015.
Training hours are 8:30am - 5:00pm Monday - Friday for 8 weeks (Must be available to attend entire paid training class).
Current schedules being offered for the Customer Service Representative position will fall between the business unit's hours of operation which are 6:00am to 12:00am daily.
** Some schedules may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Salary Range - $12.60/hr. - $13.35/hr.
The CSRs performance will not include the sales component, therefore no incentive is available for these positions.
Successful Customer Service Representatives will engage Wells Fargo's customers by phone and focus on delivering WOW customer service. CSRs will spend 100% of their time on the phone answering questions for Wells Fargo Customers. They achieve 100% of their service goals and consistently strive to meet all compliance, regulations and identification guidelines.
High performers also demonstrate solid knowledge of the financial products and services offered by Wells Fargo to satisfy our customer's financial needs.
We provide our CSRs with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the CSRs career growth. Our successful CSRs demonstrate self-motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment.
Our CSRs play a critical role in our customer's lives, therefore predictable and reliable attendance is an essential requirement of the position.
Our next big investment is in you! Wells Fargo offers:
A broad array of medical, dental, and vision plans
Paid Time Off
401 (k) and Stock Purchase Plans
Discounts and Savings on Wells Fargo financial products, home mortgages and services
Tuition Reimbursement
Wellness Benefits
Commuter Benefits
This position is posted for 30 days, however may be removed sooner based on the volume of applications received. Apply promptly for consideration.
1+ years experience interacting with people or customers and 6+ months experience using a computer as demonstrated through work, military, or education experience. Demonstrated ability to listen and elicit information effectively. Demonstrated excellent verbal and written communications skills. Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet. 6+ months current Wells Fargo Consumer Service Phone Banker experience. Broad knowledge of Wells Fargo financial products and services. **Internals that are current Phone Bankers or Inbound Sales Specialists will not have to attend training.