Equipment Technician

The position(s) described here are for Walgreens Infusions Services, a former subsidiary of Walgreens Co. ("Walgreens"). Walgreens Infusion Services became a new independent, privately-held company on 4/7/2015 following the acquisition of a majority interest in the company by Madison Dearborn Partners, a leading private equity firm based in Chicago. Walgreens will retain a significant minority interest in the new company and will have representatives on the company's board of directors. As such, Walgreens will continue to have a role in ensuring the future success of the new company

Job Duties Include: Assists in providing a safe work environment and safe and appropriate pharmacy products and services to patients in accordance with our policies and procedures, the state's professional standards, and other regulatory entities. Assists with the packing and timely delivery of products and services to patients and with the purchasing of products for the pharmacy. Checks, maintains and cleans medical and pharmacy equipment. Responsible for routine checks, trouble shooting and restoration of equipment to determine that the equipment is functioning according to manufacturers' specifications, and as prescribed by the patient's physician. Responsible for extensive coordination between the practitioner, patient, and caregivers.

Cleans and maintains all equipment and pumps. Assists with the picking and packing of medical supplies and medications to fill patient orders. Coordinates the delivery of medical supplies to patients in a timely and cost-efficient manner. Confirms delivery tickets after delivery or shipment. Maintains the pharmacy work area and receiving/shipping area in a professional and safe manner. Performs routine function checks, downloads, and troubleshooting for devices. Contacts patients and/or caregivers to schedule deliveries and determine special needs. Documents activities as required by policy and procedure, accreditation agency and law and regulation. Communicates, immediately, to the facility manager any questions, concerns or issues regarding assigned area of responsibility including assignment, responsibility for customer care, and complaints from patients, caregivers or referral sources.

Documents all required and requested information, including delivery information, patient information, caregiver information, and information regarding the use of equipment, education delivered, and expenses as required on the prescribed forms as described in Company policy and procedures, or regulations. Handles all medical waste or contaminated equipment according to safe handling techniques described in Company policy and procedure. Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Walgreens information.

Minimum Qualifications:

High school diploma or GED

Access to a reliable means of transportation which will enable the incumbents to make home visits to assists their clients. If such means of transportation would include a personal vehicle, a valid driver's license and a proof of insurance would be required.

Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.).

Basic email skills, internet explorer (sending, receiving, and organizing communications).

Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Willing to travel at least 80% of the time for business purposes.

Preferred Qualifications:

Prior experience in home care or home medical equipment.

One year of experience in medical equipment maintenance.

One year of experience in warehouse and/or delivery operations.