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Customer Service / Call Center - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 111 Corley circle Booneville, Mississippi |
About this job
Job Description
BRIEF POSITION SUMMARY:
*The Service Rep provides supplemental on-site service and support for sales representatives in the areas of conversions, ordering stock, putting orders away, general housekeeping of service equipment, and expediting special product or service situations.
DUTIES and RESPONSIBILITIES:
*Verifies incoming order accuracy.
*Unpacks orders, checks accuracy of shipment and put stock away at customer locations.
*Checks customer's stock levels, generates new orders for merchandise where appropriate, obtains customer's pre-approval to place orders when required, and submits orders.
*Processes return merchandise authorizations as needed.
*Performs general housekeeping of service equipment and immediate area to supplement the Company's service package
*Provides communication and feedback to the sales representative and DSM as appropriate to ensure full customer satisfaction
*Identifies product expansion opportunities within existing accounts and communicate them to sales representative.
*Plans, coordinates and assists in conversion of new accounts to Company's system at the direction of the Manager.
*Fosters the company culture in the department and throughout the company to ensure fulfillment of vision and unity of purpose.
*Participation in special projects and performs additional duties as required
EDUCATION and EXPERIENCE:
*Minimum of high school education (diploma/GED) preferred
*Similar sales/service experience (1-2 years) preferred
SKILLS:
*Demonstrated sales aptitude or orientation desire
*Technical product knowledge preferred - relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing, etc.
*Requires ability to read technical material
*Must exhibit solid verbal and written communication skills
*Must be computer literate and ability to acclimate to PC based order entry system and wireless, hand held scanners
*Must exhibit basic math skills and ability to organize and manage time appropriately
OTHER REQUIREMENTS:
*Must be able to repetitively lift boxes, and load or unload merchandise at the customer location weighing up to 60 pounds.
*The job entails requirements for lifting, bending, stretching, standing and
driving a motor vehicle; extensive standing and walking requirements
*Requires normal dexterity, strength, coordination and vision inherent in factory and/or office work
*A valid driver's license and the ability to travel up to 85% of the time traveling to customer and prospect sites typically in an assigned territory and region are required.
Additional Information
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
BRIEF POSITION SUMMARY:
*The Service Rep provides supplemental on-site service and support for sales representatives in the areas of conversions, ordering stock, putting orders away, general housekeeping of service equipment, and expediting special product or service situations.
DUTIES and RESPONSIBILITIES:
*Verifies incoming order accuracy.
*Unpacks orders, checks accuracy of shipment and put stock away at customer locations.
*Checks customer's stock levels, generates new orders for merchandise where appropriate, obtains customer's pre-approval to place orders when required, and submits orders.
*Processes return merchandise authorizations as needed.
*Performs general housekeeping of service equipment and immediate area to supplement the Company's service package
*Provides communication and feedback to the sales representative and DSM as appropriate to ensure full customer satisfaction
*Identifies product expansion opportunities within existing accounts and communicate them to sales representative.
*Plans, coordinates and assists in conversion of new accounts to Company's system at the direction of the Manager.
*Fosters the company culture in the department and throughout the company to ensure fulfillment of vision and unity of purpose.
*Participation in special projects and performs additional duties as required
EDUCATION and EXPERIENCE:
*Minimum of high school education (diploma/GED) preferred
*Similar sales/service experience (1-2 years) preferred
SKILLS:
*Demonstrated sales aptitude or orientation desire
*Technical product knowledge preferred - relevant to the markets being served, including but not limited to fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing, etc.
*Requires ability to read technical material
*Must exhibit solid verbal and written communication skills
*Must be computer literate and ability to acclimate to PC based order entry system and wireless, hand held scanners
*Must exhibit basic math skills and ability to organize and manage time appropriately
OTHER REQUIREMENTS:
*Must be able to repetitively lift boxes, and load or unload merchandise at the customer location weighing up to 60 pounds.
*The job entails requirements for lifting, bending, stretching, standing and
driving a motor vehicle; extensive standing and walking requirements
*Requires normal dexterity, strength, coordination and vision inherent in factory and/or office work
*A valid driver's license and the ability to travel up to 85% of the time traveling to customer and prospect sites typically in an assigned territory and region are required.
Additional Information
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.
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