Dunkin' Donuts Network Trainer job in Middletown, NY

Company
Dunkin' Donuts
Job Title
Network Trainer
Job Type
Full-time
Wages
To be discussed
Est. Wages
$10.40 to $14.15 per hour (Snag Est. )
Location
421 Route 211 East
Middletown, NY 10940
Last Active
+30 days
 
Why Dunkin?

Network Trainer

Honesty • Transparency • Humility • Integrity • Respectfulness • Fairness • Responsibility

Reports to: Restaurant Manager

Job Summary:

The Network Trainer is responsible for executing all training and development programs throughout the
network, to include development and facilitation of Dunkin’ Donuts restaurants systems and tools, new
product roll-outs, food safety and any programs specific to the Franchisee network. They maintain
communication with the Franchisee and the Franchisee’s Leadership Team to ensure Managers and
Crew are executing standards and procedures in the restaurants. Partner with the Franchisee
Leadership Team to identify and develop internal candidates and succession planning.

The Network Trainer is responsible for executing all training and development programs throughout thenetwork, to include development and facilitation of Dunkin’ Donuts restaurants systems and tools, newproduct roll-outs, food safety and any programs specific to the Franchisee network. They maintaincommunication with the Franchisee and the Franchisee’s Leadership Team to ensure Managers andCrew are executing standards and procedures in the restaurants. Partner with the FranchiseeLeadership Team to identify and develop internal candidates and succession planning.

Principal Duties and Responsibilities: Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.

Team Environment

 

  • Responsible for the execution of training activities within the network
  • Conduct New Hire Orientation for restaurant employees
  • Schedule and facilitate classroom based learning for the network
  • Partner with Franchisee Leadership Team with succession planning

 

 

Operations Excellence

  • Create and maintain a people first culture in the restaurant
  • Monitor, follow up and report training progress
  • Conduct on the job training and retraining
  • Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes and systems are executed
  • Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance
  • Conduct restaurant assessments

Profitability:

 

  • Identify and support systems to control costs
  • Ensure tools and systems are in place to roll out new products, systems and processes
  • Support sales goals by tracking results, identifying gaps and recommending solutions

 

 

Qualifications:

 

  • Associate’s degree in related field or equivalent in education and experience
  • Fluent in English
  • Microsoft Office proficiency
  • Facilitation and presentation skills
  • Written and verbal communication skills

 

 

Job Competencies: Knowledge, skills and abilities normally required for competent performance in the job.

Guest Focus

 

  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process

 

Passion for Results

 

  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
  • Sets, prioritizes and maintains focus on important activities
  • Reads and interprets reports to establish goals and deliver results
  • Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

 

Problem Solving and Decision Making

 

  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
  • Identifies root cause of a problem and implements a solution to prevent from recurring
  • Empowers others to make decisions and resolve issues

 

Interpersonal Relationships & Influence

 

  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  • Encourages collaboration and teamwork
  • Leads others; negotiates and takes effective action

 

Building Effective Teams

 

  • Identifies and communicates team goals
  • Monitors progress, measures results and holds others accountable
  • Creates strong morale and engagement within the team
  • Accepts responsibilities for personal and team commitments
  • Recognizes and rewards employee’s strengths, accomplishments and development
  • Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

 

Conflict Management

  • Seeks to understand conflict through active listening
  • Recognizes conflicts as an opportunity to learn and improve
  • Resolves situations using facts involved, ensuring consistency with policies and procedures
  • Escalates issues as appropriate
  • Developing Direct Reports and Others
  • Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
  • Provides challenging assignments for the purpose of developing others
  • Uses coaching and feedback opportunities to improve performance
  • Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others

 

  • Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
  • Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
  • Provides challenging assignments for the purpose of developing others
  • Uses coaching and feedback opportunities to improve performance
  • Identifies training needs and supports resources for development opportunities

 

Business and Financial Acumen

 

  • Understands guest and competition; translates and applies own expertise to address business opportunities
  • Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions
  • and implement change
  • Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
  • Understands, analyzes and communicates the key performance/profit levers and manages to these measures

 

Leading with Vision

 

  • Sets clear, meaningful, challenging and attainable group goals and expectations that are aligned with those of the organization
  • Drives a clear vision or sense of purpose and clearly communicates to the team
  • Links mission, vision, values, goals and strategies to everyday work

 

Strategic Thinking

 

  • Sees where current trends will lead, and how they may influence the organization’s direction
  • Translates the vision for a program into clear strategies
  • Thinks in strategic terms and is able to make the connection across functional teams

 

Our Pledge

Quality Fresh Products • Friendly Knowledgeable Service • Clean & Inviting Shops

Additional Info

Driving
Valid Driver’s License
Minimum Age
18+ years old

Job Industries

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

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Posted: 2018-07-25

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