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Customer Service Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 10101 Claude Freeman Dr Charlotte, North Carolina |
About this job
Do you enjoy taking on difficult challenges and finding creative solutions because you love problem solving?
Do you love helping people because of the reward you get from teaching them something new?
Apply online at careers.convergys.com
We are conducting an Open House Hiring Event every Tuesday morning! Bring two IDs and your resume to our office, and find out what we're all about!
What: Open House Hiring Event
When: Every Tuesday, 8:30 AM - 11:00 AM
Where: Convergys North Charlotte (10101 Claude Freeman Dr. Charlotte, NC 28262)
ENGLISH/SPANISH BILINGUAL POSITIONS ALSO AVAILABLE
Convergys also offers a comprehensive benefits package that includes:
401k
Healthcare Benefits Coverage
Life & ADD Coverage
Short & Long Term Disability Coverage
Convergys' Customer Service - Client Sales Representatives in Charlotte, NC respond to a wide array of inbound questions via e-mail and phone. We answer questions, offer advice, up-sell products and services related to subscription-based communications, and serve as advocates for our client's customer service brand.
As a Customer Service - Client Sales Representative, a typical day will include the following:
Provide excellent customer service by greeting customers in a courteous, friendly, and professional manner.
Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
This will include cross-selling and up-selling products and services that enhance the customer's experience.
Provide basic client support in a call center setting via phone or e-mail by following processes which will identify if the issue can be quickly fixed, or if it needs to be escalated to a higher level client support representative.
Assist external users of the client's products or services by answering questions and solving problems involved in their use.
Confirm customer understanding of the solution and provide additional customer education as needed.
Respond to voice mail messages from customers and other parties in timely manner.
Make follow up outbound calls to customers and other parties as a part of case resolution.
We are looking for team members with experience helping people solve problems. We have a diverse customer service support team that we are looking to build upon with individuals who enjoy being part of tight knit team, and have a passion for providing outstanding customer service and support.
EEO/Vet/Disability Employer
Do you love helping people because of the reward you get from teaching them something new?
Apply online at careers.convergys.com
We are conducting an Open House Hiring Event every Tuesday morning! Bring two IDs and your resume to our office, and find out what we're all about!
What: Open House Hiring Event
When: Every Tuesday, 8:30 AM - 11:00 AM
Where: Convergys North Charlotte (10101 Claude Freeman Dr. Charlotte, NC 28262)
ENGLISH/SPANISH BILINGUAL POSITIONS ALSO AVAILABLE
Convergys also offers a comprehensive benefits package that includes:
401k
Healthcare Benefits Coverage
Life & ADD Coverage
Short & Long Term Disability Coverage
Convergys' Customer Service - Client Sales Representatives in Charlotte, NC respond to a wide array of inbound questions via e-mail and phone. We answer questions, offer advice, up-sell products and services related to subscription-based communications, and serve as advocates for our client's customer service brand.
As a Customer Service - Client Sales Representative, a typical day will include the following:
Provide excellent customer service by greeting customers in a courteous, friendly, and professional manner.
Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
This will include cross-selling and up-selling products and services that enhance the customer's experience.
Provide basic client support in a call center setting via phone or e-mail by following processes which will identify if the issue can be quickly fixed, or if it needs to be escalated to a higher level client support representative.
Assist external users of the client's products or services by answering questions and solving problems involved in their use.
Confirm customer understanding of the solution and provide additional customer education as needed.
Respond to voice mail messages from customers and other parties in timely manner.
Make follow up outbound calls to customers and other parties as a part of case resolution.
We are looking for team members with experience helping people solve problems. We have a diverse customer service support team that we are looking to build upon with individuals who enjoy being part of tight knit team, and have a passion for providing outstanding customer service and support.
EEO/Vet/Disability Employer
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