The job below is no longer available.
You might also like
in Portsmouth, VA
$60,000 to $120,000Verified per year 
$17est. per hour Sterling Medical Corp • 22h agoJust posted 13.6 mi Use left and right arrow keys to navigate- $75.00+
Verified per hour Apex Focus Group Inc. • 21h ago5.2 mi Use left and right arrow keys to navigate - $75.00+
Verified per hour Apex Focus Group Inc. • 21h ago13.3 mi Use left and right arrow keys to navigate - $16.50
Verified per hour Coast Guard Exchange • 21h ago7.3 mi Use left and right arrow keys to navigate
Appointment Clerk
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Portsmouth, Virginia |
About this job
Role: Customer Care Specialist Assignment: Humana Government Business Location: Portsmouth, VA
Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole. Assignment Capsule Schedules appointments for MTFs using appropriate guidelines. Verify patient eligibility through DEERS, confirm TRICARE data in CRIS, and update patient demographics in CHCS.
Our Department of Defense Contract requires U.S. citizenship for this position.
Using CHCS, schedule and cancel appointments for patients at MTFs (multiple clinics). Coordinates in a professional and courteous manner, with patients and clinic staffs to resolve patient issues and concerns.
Provide an explanation of TRICARE benefits, and answer questions regarding enrollment, portability and eligibility.
Input telephone consults in CHCS to the physicians enabling patient/provider contact on medical issues and concerns.
Verify patient eligibility through DEERS, confirm TRICARE status in CRIS, update patient demographics in CHCS.
Use CHCS to track and schedule referral appointments to the specialty clinics at the MTFs. Negotiate appointment date and time.
Key Competencies
Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.
Builds Trust : Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain.
Collaborates : Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others.
Customer Focus : Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Role Essentials
One year minimum administrative work experience, including typing
High School diploma or GED
Must be able to work flexible hours & adaptable to change
Excellent verbal and telephone communication skills
Excellent interpersonal skills
Typing speed of 40 words per minute
Excellent customer service skills & pleasant phone voice
Able to handle high volume of calls and customer contacts in a polite and professional manner
Able to talk on telephone and type at the same time
Role Desirables
Knowledge of CHCS and Microsoft Word
Additional Information
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Humana, we're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole. Assignment Capsule Schedules appointments for MTFs using appropriate guidelines. Verify patient eligibility through DEERS, confirm TRICARE data in CRIS, and update patient demographics in CHCS.
Our Department of Defense Contract requires U.S. citizenship for this position.
Using CHCS, schedule and cancel appointments for patients at MTFs (multiple clinics). Coordinates in a professional and courteous manner, with patients and clinic staffs to resolve patient issues and concerns.
Provide an explanation of TRICARE benefits, and answer questions regarding enrollment, portability and eligibility.
Input telephone consults in CHCS to the physicians enabling patient/provider contact on medical issues and concerns.
Verify patient eligibility through DEERS, confirm TRICARE status in CRIS, update patient demographics in CHCS.
Use CHCS to track and schedule referral appointments to the specialty clinics at the MTFs. Negotiate appointment date and time.
Key Competencies
Accountability : Meets established expectations and takes responsibility for achieving results; encourages others to do the same. Employs focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Sees opportunities to contribute and takes the initiative to create solutions.
Builds Trust : Consistently models and inspires high levels of integrity in decisions, speech, and actions. Lives up to commitments, taking responsibility for the impact of one's actions. Exercises the courage to prioritize principles and values over personal or professional gain.
Collaborates : Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first. Develops and strengthens networks and relationships, both inside and outside the organization, that support company performance. Proactively and transparently contributes information and energy toward creating value with others.
Customer Focus : Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provide value beyond expectations. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Role Essentials
One year minimum administrative work experience, including typing
High School diploma or GED
Must be able to work flexible hours & adaptable to change
Excellent verbal and telephone communication skills
Excellent interpersonal skills
Typing speed of 40 words per minute
Excellent customer service skills & pleasant phone voice
Able to handle high volume of calls and customer contacts in a polite and professional manner
Able to talk on telephone and type at the same time
Role Desirables
Knowledge of CHCS and Microsoft Word
Additional Information
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.
Your Privacy Choices