Shift Leader - Full-time

Shift Leader

Essential Duties:

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Crew Members at Five Guys learn valuable new skills that can help them develop a career for their future. Crew Members need to implement all the standard operational procedures of the company and make sure that every customer receives the best customer service possible. Major responsibilities include taking orders, serving food, cleaning the dining area and other work stations and ensuring the total cleanliness of the workplace. Crew Members must also make sure that the food that's being served is always fresh and has undergone the proper food handling procedure.