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Customer Service Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Beaverton, Oregon |
About this job
Providence is calling a Service Specialist to Providence Health Plans Murray Business Center in Beaverton, OR.
In this position, you will: Be a member of a service team that supports multiple regions and whose primary purpose is to provide Health Plan customers with outstanding, seamless service. Be responsible for the first line of communication with a variety of customers, including existing and potential members, providers, and employers. Provide detailed benefit, eligibility and premium information on a broad portfolio of products. Assist members in selecting medical homes and primary care physicians. Educate members and providers in the appropriate use of health plan and clinic services. Research and respond to claims and authorization inquiries. Resolve customer issues and concerns.
Required qualifications for this position include:
High school diploma or GED Two (2) years of experience in a high pressure customer facing environment with a proven track record of learning and applying complex concepts Demonstrated data entry skills and PC processing skills in a Windows based environment Exceptional customer service skills Ability to adapt, educate, and empower a variety of customers, ranging from the highly educated to the most vulnerable in society Appreciation of cultural diversity and sensitivity toward target populations Ability to remain calm in stressful situations and to make quick judgments to address various situations
Preferred qualifications for this position include:
Basic medical terminology Current Procedural Terminology (CPT) International Classification of Diseases, 9th Revision (ICD-9) and/or ICD-10 coding knowledge
About Providence in Oregon
As the largest health care system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their health care needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
http://www.providenceiscalling.jobs/rewards-benefits/index.html
http://www.providenceiscalling.jobs/rewards-benefits/index.html
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34
disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
In this position, you will: Be a member of a service team that supports multiple regions and whose primary purpose is to provide Health Plan customers with outstanding, seamless service. Be responsible for the first line of communication with a variety of customers, including existing and potential members, providers, and employers. Provide detailed benefit, eligibility and premium information on a broad portfolio of products. Assist members in selecting medical homes and primary care physicians. Educate members and providers in the appropriate use of health plan and clinic services. Research and respond to claims and authorization inquiries. Resolve customer issues and concerns.
Required qualifications for this position include:
High school diploma or GED Two (2) years of experience in a high pressure customer facing environment with a proven track record of learning and applying complex concepts Demonstrated data entry skills and PC processing skills in a Windows based environment Exceptional customer service skills Ability to adapt, educate, and empower a variety of customers, ranging from the highly educated to the most vulnerable in society Appreciation of cultural diversity and sensitivity toward target populations Ability to remain calm in stressful situations and to make quick judgments to address various situations
Preferred qualifications for this position include:
Basic medical terminology Current Procedural Terminology (CPT) International Classification of Diseases, 9th Revision (ICD-9) and/or ICD-10 coding knowledge
About Providence in Oregon
As the largest health care system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their health care needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
http://www.providenceiscalling.jobs/rewards-benefits/index.html
http://www.providenceiscalling.jobs/rewards-benefits/index.html
As people of Providence, we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Providence Health & Services is the third largest not-for-profit health system in the United States. Providence employs more than 76,000 caregivers (employees) across a five-state area; AK, WA, MT, OR, and CA. Our facilities include 34
disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.