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Customer Service Representative Call Center
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | south phoenix, Arizona |
About this job
Exciting opportunity for Customer Service Representative Role for a great opportunity to join a fortune 10 company who offers competitive pay, room for advancement and work from home opportunities, in addition to an awesome benefits package! CVS Health is looking for Customer Service Representatives to take inbound calls supporting and helping our customers in the specialty pharmacy and the pharmacy benefits management division. We are seeking individuals who have an innovative spirit, a diverse work experience in customer service, and a passion to serve our valuable customers by providing premier customer service in our contact center.
Strong oral and interpersonal skills are needed as the Customer Service Representative is an important first-line of contact with our customers. The Customer Service Representative will assist in evaluating our customer's specific needs and provide the right information at the right time, while navigating applications -- multitasking skills are needed.
The Customer Service Representative professionally handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters and the ability to focus on detail and correspond in writing and verbally in a professional, courteous, friendly, empathetic and professional manner is critical. They ensure questions and issues are resolved both promptly and accurately and in a manner that customers are able to understand. The Customer Service Representative must maintain service center expectations as well as company policies and procedures. Customer Service Representative's work collaboratively with internal and external business units to provide solutions by following through and bringing closure with the goal of first call resolution to all customers.
You are also invited to join our virtual Meet The Recruiter event held every Tuesday at 1 pm EST. Learn more about this AMAZING opportunity in the comfort of your own home by clicking the following
link: https://www.callinfo.com/prt?host=level3&an=8002428077&ac=2615021
The CCR professionally handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters. The position requires the ability to multi-task and toggles numerous computer applications while simultaneously on a phone call with a customer and requires PC proficiency in Windows-based applications and internet skills. They ensure questions and issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way. A CCR must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Care's achievement of service level goals. CCR's work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant. Demonstrable responsiveness and reliability as attendance is an essential function of the position.
Required Qualifications Minimum of 6 months experience in a customer service environment, including retail or any customer service role.
Strong oral communication skills
6 months experience with computers and PC proficiency in Windows based applications with the ability to navigate computer screens and programs while interacting with customers.
Preferred Qualifications Call Center Experience
Healthcare related experience Healthcare certifications and/or license
Education Verifiable High School diploma or GED is required
Clinical Licensure Required N/A
Job Type Full Time
Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units -- MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
EEO IS THE LAW POSTER GINA SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers
Requisition Template Professional
Location code OF092
State AZ
City Phoenix
Zip Code 85040
Strong oral and interpersonal skills are needed as the Customer Service Representative is an important first-line of contact with our customers. The Customer Service Representative will assist in evaluating our customer's specific needs and provide the right information at the right time, while navigating applications -- multitasking skills are needed.
The Customer Service Representative professionally handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters and the ability to focus on detail and correspond in writing and verbally in a professional, courteous, friendly, empathetic and professional manner is critical. They ensure questions and issues are resolved both promptly and accurately and in a manner that customers are able to understand. The Customer Service Representative must maintain service center expectations as well as company policies and procedures. Customer Service Representative's work collaboratively with internal and external business units to provide solutions by following through and bringing closure with the goal of first call resolution to all customers.
You are also invited to join our virtual Meet The Recruiter event held every Tuesday at 1 pm EST. Learn more about this AMAZING opportunity in the comfort of your own home by clicking the following
link: https://www.callinfo.com/prt?host=level3&an=8002428077&ac=2615021
The CCR professionally handles a high volume of complex inbound calls and may also include correspondence to include emails, faxes or written letters. The position requires the ability to multi-task and toggles numerous computer applications while simultaneously on a phone call with a customer and requires PC proficiency in Windows-based applications and internet skills. They ensure questions and issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way. A CCR must also be able to effectively handle complaints while consistently demonstrating behaviors that contribute to Care's achievement of service level goals. CCR's work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant. Demonstrable responsiveness and reliability as attendance is an essential function of the position.
Required Qualifications Minimum of 6 months experience in a customer service environment, including retail or any customer service role.
Strong oral communication skills
6 months experience with computers and PC proficiency in Windows based applications with the ability to navigate computer screens and programs while interacting with customers.
Preferred Qualifications Call Center Experience
Healthcare related experience Healthcare certifications and/or license
Education Verifiable High School diploma or GED is required
Clinical Licensure Required N/A
Job Type Full Time
Business Overview CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units -- MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
EEO IS THE LAW POSTER GINA SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: http://www.cvshealth.com/careers
Requisition Template Professional
Location code OF092
State AZ
City Phoenix
Zip Code 85040