Retail Manager

Position Overview
Are you a creative, high energy individual who takes initiative and wants to be part of creating memories that last a lifetime? Do you have a passion for photography and sales? Then we want you to join our JCPenney Portraits team! We’ll teach you what you need to know to meet and exceed our customers’ expectations. If this sounds interesting to you, apply now!

We are currently seeking a full-time Studio Manager.

Responsibilities
Studio Managers manage and lead the operation and staff of a JCPenney Portraits studio by following established processes and developing the skills of their Team Members. They play a key role in driving growth and are accountable for the studio’s ability to achieve and exceed results (e.g., profit, sessions, sales average, customer satisfaction) by providing a delightful customer experience throughout the photographic, sales and portrait delivery experience.

In addition, Studio Managers capture images that are fun, spontaneous and creative to exceed the customers’ expectations, perform the sales process to achieve Sales Average expectations, talk with potential customers and call existing customers to schedule and confirm photography sessions, as well as provide a delightful customer experience. Studio Managers demonstrate professionalism and a positive mindset while showing concern for the safety of our customers by following established safety procedures and practices.

Qualifications

• High school diploma or GED. Undergraduate degree or equivalent experience, strongly preferred.
• 2-5 years, previous retail, service-related or photography experience, strongly preferred.
• Supervisory experience, preferred.
• Ability to work a varied schedule including days, nights, holidays and weekends, as needed.
• Customer service and sales skills.
• Strong verbal and written communication skills.
• Strong interpersonal and collaboration skills.
• Ability to quickly develop a good rapport with children and adults.
• Ability to manage multiple priorities and prioritize work.
• Ability to be flexible and adaptable.
• Strong math and intermediate computer skills (e.g., navigation, data entry) (specifically Microsoft Excel).
• Ability to work in multiple studios (where applicable) based on business needs.
• Ability to speak and write Spanish fluently in some markets, may be preferred.

New Dual Studio Managers begin their employment as a Studio Manager Trainee and complete a comprehensive Studio Manager Onboarding rogram that typically takes 4-6 months.

Studio Managers are required to sit, stand, walk, bend, squat, climb, kneel, crawl, twist, balance, reach, use hands and fingers to perform repetitive tasks and assemble/disassemble equipment. Team Members must be able to frequently lift and move up to 25 pounds (and occasionally lift and move up to 40 pounds).

A more detailed job description will be provided to interviewed candidates.

About Us
Lifetouch Portrait Studios, Inc. values our employee owners and we look to our internal talent for possible career advancement within our business as well as other Lifetouch companies. We are Equal Opportunity Employer. Employment is contingent upon successful results of a background check.