Housekeeper

POSITION SUMMARY:  Responsible for cleaning and preparing the property’s guestrooms and public areas such as front desk or public bathrooms. Provides good guest service and responds promptly to guests’ questions, complaints and requests.

EXPECTATIONS OF THE EMPLOYEE:

• Serve internal and occasional external Guests in a positive, professional manner
• Follow all guidelines on confidentiality
• Be responsible for quality, accuracy, timelines, reliability and thoroughness of work performed
• Develop and maintain positive working relationships with other employees
• Ability to communicate effectively, both verbally and written
• Provision of and responsiveness to the information needs of management and co-workers
• Promote teamwork
• Be punctual and reliable

ESSENTIAL DUTIES AND RESPONSIBILITIES (List in order of importance the essential functions of the job):

• Cleans and prepares guestrooms for occupancy through proper application of housekeeping standards.
• Stocks and maintains carts with specific products in required quantities to clean assigned rooms.
• Completes assigned daily reports, correctly identifies and reports the status of each room, and reports any maintenance problem or product shortage.
• Maintains security for guests and property by keeping room doors locked at all times; reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in; observing all other security and safety regulations.
• Performs other tasks as assigned by the Executive Housekeeper to include but not limited to: vacuuming corridors, cleaning public or employee restrooms, washing windows, working in laundry, checking rooms, or training of other employees.
• Reports all maintenance problems to supervisor.
• Maintains proper care of equipment and supplies and notifies Executive Housekeeper of any maintenance required.
• Ability to lift a maximum of 35 pounds and push a cart that is 75 pounds.
• This position requires that all room attendants use the protective safety equipment provided by the company.
• Must be able to complete assigned tasks within a timeframe.

MINIMUM REQUIREMENTS (Include education, experience, special skills and licenses or certifications required):

• None Required