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Financial Solutions Customer Care Representative (Fulltime) - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Dallas, TX Dallas, Texas |
About this job
At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.
Position Highlights
Orientation: November 2, 2015 - 9:00am - 5:00pm
Work Schedule: Sunday - Thursday 1:00pm - 10:00pm
Training Schedule: Monday-Friday 10:00am - 7:00 pm for 3 weeks
**BILINGUAL CANDIDATES ENCOURAGED TO APPLY**
**$1.00 differential pay for bilingual candidates
Job Description
Do you love....to create a positive customer experience?
Are you energized by....the challenge of engaging and connecting with customers?
Do you enjoy....providing personalized and creative solutions to customers' needs?
Our Customer Advocates build and strengthen customer loyalty by finding the right solutions to our Customer’s needs.
As Customer Advocate in our Risk Management Operations department, you will handle incoming and outgoing calls to customers to establish acceptable payment arrangements and conduct limited skip tracing efforts on delinquent accounts.
Our Risk Management Operations Customer Advocate:
Builds strong customer relationships through delivering excellent Customer Service
Takes ownership of the customer experience
Adapts service approach to meet customer’s unique needs
Strengthens customer commitment through delivering positive outcomes
Actively listens to customers’ needs to provide appropriate and timely resolution
Assess customer issues through asking probing questions
Listen for cues to tailor the interaction and better serve our customer
Builds customer confidence through creative problem solving
Recommends appropriate solutions for the situation
Applies available resources to satisfy customer needs
Negotiates win-win resolutions on the first contact
Delivers consistent customer experience through attention to detail
Applies policy and procedure accurately
Performs job duties with high degree of accuracy
Consistently follows compliance guidelines
Documents customer interactions for efficient resolution
Qualifications
Minimum one (1) year experience in a customer service environment
Effective verbal and written communication skills
Ability to work as part of a team and interact effectively with others
Basic computer navigation skills
Position Highlights
Orientation: November 2, 2015 - 9:00am - 5:00pm
Work Schedule: Sunday - Thursday 1:00pm - 10:00pm
Training Schedule: Monday-Friday 10:00am - 7:00 pm for 3 weeks
**BILINGUAL CANDIDATES ENCOURAGED TO APPLY**
**$1.00 differential pay for bilingual candidates
Job Description
Do you love....to create a positive customer experience?
Are you energized by....the challenge of engaging and connecting with customers?
Do you enjoy....providing personalized and creative solutions to customers' needs?
Our Customer Advocates build and strengthen customer loyalty by finding the right solutions to our Customer’s needs.
As Customer Advocate in our Risk Management Operations department, you will handle incoming and outgoing calls to customers to establish acceptable payment arrangements and conduct limited skip tracing efforts on delinquent accounts.
Our Risk Management Operations Customer Advocate:
Builds strong customer relationships through delivering excellent Customer Service
Takes ownership of the customer experience
Adapts service approach to meet customer’s unique needs
Strengthens customer commitment through delivering positive outcomes
Actively listens to customers’ needs to provide appropriate and timely resolution
Assess customer issues through asking probing questions
Listen for cues to tailor the interaction and better serve our customer
Builds customer confidence through creative problem solving
Recommends appropriate solutions for the situation
Applies available resources to satisfy customer needs
Negotiates win-win resolutions on the first contact
Delivers consistent customer experience through attention to detail
Applies policy and procedure accurately
Performs job duties with high degree of accuracy
Consistently follows compliance guidelines
Documents customer interactions for efficient resolution
Qualifications
Minimum one (1) year experience in a customer service environment
Effective verbal and written communication skills
Ability to work as part of a team and interact effectively with others
Basic computer navigation skills
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