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About this job


Job Overview:

The Fine Jewelry Sales Associate is responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, demonstrating superior product knowledge to customers, and creating a shopping experience that will make the customer feel welcome and comfortable. Additionally, the Fine Jewelry Sales Associate is responsible for becoming an expert on the product in the department as well as developing and impacting the sales of the business in the department. The associate is also responsible for fulfillment and performing other duties as necessary.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here .

Essential Functions:
  • Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration
  • Participate in pre-selling and sales driving events to maximize sales
  • Use clientele program to maintain customer profile and contact information to increase personal sales
  • Alert Sales Manager of inventory and other inaccuracies
  • Ensure proper presentation, organization, storing, and replenishment of stock
  • Regular, dependable attendance & punctuality


Qualifications:
  • Education/Experience:High School Diploma or equivalent. Previous selling experience is required, preferably in fine jewelry.
  • Communication Skills:Effective written and verbal skills, ability to interpret instructional documents such as safetyrules, operating and maintenance instructions, and proceduremanuals.Excellent written and verbal communication skills.
  • Mathematical Skills:Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.
  • Reasoning Ability:Self-starter, able to work independently and as part of a team and must have good time management skills.
  • Physical Demands:This position involves constant moving, talking, hearing, reaching, and standing. Involves standing for at least two consecutive hours. Involves lifting at least 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and focus adjustment.
  • Other skills:Superior organizational and time management skills. Must be able to multi-task in a fast-paced environment. Must be able to build relationships and influence others. Must possess a thirst for knowledge. Ability to collaborate and function as a member of a team. Must possess a strong sense of urgency. Should be comfortable with the use of computers and frequent use of RF equipment.
  • Work Hours:Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.


This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal
Opportunity Employer, committed to a diverse and inclusive work environment.