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in Charlotte, NC
General Manager
•30 days ago
Hours | Full-time, Part-time |
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Location | 101 South Tryon Street Suite 10/11 Charlotte, North Carolina |
About this job
Summary of Position
Direct, coordinate, implement & manage the planning, organizing, training and leadership necessary to achieve identified objectives/goals for sales, cost controls, employee hiring/training/retention, Guest service/satisfaction, product quality, and cleanliness/sanitation. Position is responsible for ensuring adherence & compliance for all standards of operating a CSC location.
Duties & Responsibilities
- Full P&L Responsibility including budgeting and monthly end results
- Serve as a Brand Ambassador for Chicken Salad Chick at all times.
- Understand & adhere/comply to all policies, procedures, standards, specifications, guidelines and training programs. Including administration, follow-up and team leadership.
- Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
- Ensure that all products are consistently prepared and served according to CSC standards.
- Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures.
- Make employment and termination decisions.
- Operationally fill in as needed to ensure guest service standards and efficient operations.
- Continually strive to develop staff in all areas of managerial and professional development.
- Prepare all required paperwork, forms and reports in an organized and timely manner.
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
- Oversee and ensure that employee performance appraisals are completed on a timely basis.
- Schedule labor for anticipated business activity to provide optimal Guest service, product quality and operating standards while maintaining desired cost control goals for labor.
- Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.
- Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and Guests.
- Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns, in accordance with the Brand Standards.
- Always adhere to Brand Standards for uniform appearance and personal grooming.