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Hours Full-time, Part-time
Location Grand Forks, ND
Grand Forks, North Dakota

About this job

Seller Support Associate
Location: Grand Forks, North Dakota

Position Details
  • This is a full time, long term position with Amazon
  • The starting wage is $13.50 per hour
  • Benefits start on your first day
  • Start Date: November 6, 2015
  • Training is Monday-Friday, 8am-5pm for approximately 12 weeks


Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with Sellers who offer their catalogue of products on Amazons’ global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and our Sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training & development and workforce planning. Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.

Position Description
The Seller Support Associate is the primary solution provider for global sellers on the Amazon platforms. In addition to providing a remarkable Seller experience, a Seller Support Associate is expected to address system issues, identify and implement process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases.

Successful candidates will have an immediate and distinct impact on the experience of Amazon Sellers therefore a strong record of customer obsession; high judgment and delivery of results are key requirements for this role.

Summary of Responsibilities
  • Provides prompt and efficient service to Amazon Sellers through phone, email and chat.
  • Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
  • Works with multiple technology applications and features to resolve Seller contacts
  • Demonstrates the ability to recognize and identify system, process and policy issues impacting our Sellers and drive business improvement initiatives
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Ideal Candidate Profile
High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.

Basic Qualifications:
  • Education: High School diploma required
  • Minimum 6 months experience within a customer service environment
  • Technical (Computers & Internet) savvy is required
Preferred Qualifications:
  • Education: Bachelor’s degree preferred.
  • Experience within a contact center preferred.
  • Desired technical skill-sets include MS Office applications; specifically Excel, familiarity with web browsers, and demonstrated capability to work with tailored in-house applications
  • Demonstrates effective, clear and professional written and oral communication.
  • Business acumen in areas of e-commerce and retail is advantageous
  • Process improvement awareness and experience
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
  • Demonstrates effective communication, composure, and professional attitude
  • Exemplary performance record, particularly with regard to quality & productivity
  • Demonstrated desire to expand skills into new areas.


Successful candidates will be required to pass a background check.

Qualified applicants with criminal histories will be considered in a manner consistent with all applicable local, state and federal laws.

? Amazon is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Vet