Sr. Software Engineer, Exchange & Lync Job

Posting Job Title:Sr. Software Engineer, Exchange & Lync
Requisition #: 170875BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

Senior Engineer – MS Exchange/ Lync
NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. We provide customized and scalable solutions leveraging industry leading hosting infrastructure, a full suite of managed services, and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through our global footprint, comprised of state-of-the-art data centers. For more information, please visit www.navisite.com.

Summary:
Support complex hosted installations of Microsoft Exchange and Microsoft Lync (including 2010 and 2013 versions) in both subdomain and resource forest configurations for NaviSite’s hosted Messaging & Collaboration Customers.

Essential Job Functions:
- Knowledge of Exchange 2010 and Exchange 2013, including HA and DR configurations and failover procedures, Outlook client access options, OWA functionality, ActiveSync and Blackberry device access
• Work with Exchange/Lync Engineering Architects, Messaging & Collaboration Management, Sales Architects and Product Management as needed to craft and support new and existing customer solutions and provide customers with a positive experience.

• Support Exchange and Lync customers at NaviSite, including participating in the implementation handoff, certifying the internal server/networking specifications to NaviSite’s Messaging standards, working with the customer to extend Active Directory into NaviSite, safely installing Exchange and/or Lync into a NaviSite-managed subdomain or a resource forest domain, and crafting custom front-end cutover, DR testing, and user migrations procedures specific to the customer’s business requirements and technical details.

• Document and support customer architectures for Exchange 2010 and 2013, including modularized sub-components such as archiving, Edge Transport services, reverse proxy with or without pre-authentication, and intersections with other Messaging product layers such as Lync.
- Document and support customer’s production architectures for Lync, including sub-components for features such as Edge Services, Archiving, Federation. Architectures could include front-end protocol diagrams in conjunction with networking, basic server footprint diagrams, and multiple datacenter Disaster Recovery diagrams.
- Be thoroughly versed in aspects and details of providing customer guidance and server-side configuration input to support Exchange and Lync access via ActiveSync and dedicated devices (BES).

• Understand intersections of Lync & Exchange with external vendors providing add-on functionality including Archiving, Spam/Hygiene, MDM, and Compliance / eDiscovery.
- Provide ongoing feedback and hands-on improvement into our documentation, QA, and overall Project practices.
- Serve as operational 3rd level of escalation for Microsoft Exchange and Microsoft Lync issues, including taking on-call rotations.
- Actively participate in team knowledge capture and management.
- Provide exceptional services in identifying root causes and solutions to application problems.

Job Requirements & Qualifications:
- Expert knowledge of Exchange 2010 and Exchange 2013 features and architecture requirements, with implementation and production support.

• Expert knowledge of Lync 2013 and 2010, including enterprise pools, geographic redundancy, federation, public IM connectivity, archiving, audio/video, web conferencing, and telephony integration.

• Deep experience / comfort with writing, inheriting, debugging, and running PowerShell scripts for Exchange and Lync.
- Experience with Exchange and Lync recovery scenarios and processes.
- Deep understanding of Active Directory and its underlying relationship and dependencies with proper operation of Exchange and Lync.
- Experience migrating and supporting previous versions and competing platforms to newer versions of Exchange and Lync.
- 5-10 years working primarily with Exchange and Lync.

• Hands-on EMM / MDM / BES experience a plus.
- Experience with TMG, IIS ARR or IIS WAP a plus.
- 4 year degree preferred.
- May have to travel on occasion.
- Will carry a phone for work (BYOD or Corporate) and will occasionally be on call 24 hours.
- Ability to clearly document testing plans, test results, instructions and status reports based on document formatting standards.

• Ability to conceptualize and document a process in Visio and in a set of procedures as needed.


NAVI
TWC:LAD

FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

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Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status