Accounting Manager/Accounting Payroll Clerk/Administrative Assitant/Book keeping/Clerical Admin/Credit Correspondent/Customer Service/Data Entry/

Customers services is an integral part of the marketing department of an organization. Marketing services do not end with sales. It includes after-sales services too. It means communicating with the customers and answering their queries. It may be regarding the installation or use of the product, product features, complaints against the product, fixing up appointments for services, complaints against poor quality services, etc. Hence, the customer services team is dedicated towards making sure that the customer queries are resolved on time and that they are satisfied with the organization.


Many companies have realized the importance of providing customer services. Customer care is a way of solving queries of the customers and giving them information. This shows that the company is serious about its after sales services. This creates a good impression of the company and hence helps to make the customers loyal to the company. The customers will always purchase products from the company and also recommend it to their friends, thus, creating good word of mouth publicity.




Duties and Responsibilities of a Customer Service Job

Deal with the customers via emails, over the phone, or face to face
Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
Respond to the problems of the customer promptly
Look after the customer accounts and update their transaction status
Draft the necessary documents, letter or statements, as required by the customer
Maintain records of interactions with the customers in an orderly manner
Coordinate with the internal department to find solutions and resolve matters
Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.