The job below is no longer available.
You might also like
in Baltimore, MD
- $40
est. per hour MEDSTAR HEALTH • 3d agoUrgently hiring 7.1 mi Use left and right arrow keys to navigate 
$29est. per hour Penske Truck Leasing • 7h agoJust posted Urgently hiring 0.1 mi Use left and right arrow keys to navigate- $22
est. per hour SYSCO • 23h agoJust posted Urgently hiring 6.5 mi Use left and right arrow keys to navigate - $17
est. per hour Genuine Parts Company • 2d agoUrgently hiring 18.9 mi Use left and right arrow keys to navigate - Starting at $12.00
Verified per hour High's Dairy Stores • 30d agoUrgently hiring 4.9 mi Use left and right arrow keys to navigate
Call Center Representatives - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | BALTIMORE MD Baltimore, Maryland |
About this job
GENERAL DUTIES & RESPONSIBILITIES:
* Able to manage a high volume of calls
* Handle patient inquiries both telephonically and by email
* Schedule appointments
* Route patient complaints to appropriate persons
* Handle challenging patient calls
* Effective communicate with clinical team, doctors, etc.
* Proficient in conflict resolution
* Provide patients with service information
* Enter new patient information into system
* Update existing patient information
* Process cancellations
* Identify and escalate priority issues
* Route calls to appropriate resource
* Follow up patient calls where necessary
* Document all call information according to standard operating procedures
* Complete call logs
* Produce call reports
* Other duties as necessary
* Able to manage a high volume of calls
* Handle patient inquiries both telephonically and by email
* Schedule appointments
* Route patient complaints to appropriate persons
* Handle challenging patient calls
* Effective communicate with clinical team, doctors, etc.
* Proficient in conflict resolution
* Provide patients with service information
* Enter new patient information into system
* Update existing patient information
* Process cancellations
* Identify and escalate priority issues
* Route calls to appropriate resource
* Follow up patient calls where necessary
* Document all call information according to standard operating procedures
* Complete call logs
* Produce call reports
* Other duties as necessary