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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Richmond, VA Richmond, Virginia |
About this job
ANSWERING INBOUND TELEPHONE CALLS AND PROVIDING EXCELLENT CUSTOMER SUPPORT
RESPONDING TO CUSTOMER QUESTIONS AND COMMENTS VIA PHONE, EMAIL, AND LIVE CHAT WITH SPEED AND PROFESSIONALISM
RESPONSIBLE FOR RESEARCHING AND RESOLVING COMPLAINTS TO ENSURE CUSTOMER RETENTION AND SATISFACTION
FOLLOW UP ON ALL WRITTEN CORRESPONDENCE AND ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
COORDINATE AND FOLLOW UP WITH OTHER DEPARTMENTS TO ENSURE PROBLEM RESOLUTION, AND WORK TOGETHER WITH OTHER CUSTOMER SERVICE TEAM MEMBERS TO PROMOTE AN ENVIRONMENT OF CUSTOMER SATISFACTION
ABLE TO NAVIGATE PROFICIENTLY THROUGH MULTIPLE SYSTEMS
KEEP CURRENT AND TRAIN CUSTOMER SERVICE REPRESENTATIVES WITH ALL NEW POLICY AND PROCEDURES
RESPONDING TO CUSTOMER QUESTIONS AND COMMENTS VIA PHONE, EMAIL, AND LIVE CHAT WITH SPEED AND PROFESSIONALISM
RESPONSIBLE FOR RESEARCHING AND RESOLVING COMPLAINTS TO ENSURE CUSTOMER RETENTION AND SATISFACTION
FOLLOW UP ON ALL WRITTEN CORRESPONDENCE AND ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
COORDINATE AND FOLLOW UP WITH OTHER DEPARTMENTS TO ENSURE PROBLEM RESOLUTION, AND WORK TOGETHER WITH OTHER CUSTOMER SERVICE TEAM MEMBERS TO PROMOTE AN ENVIRONMENT OF CUSTOMER SATISFACTION
ABLE TO NAVIGATE PROFICIENTLY THROUGH MULTIPLE SYSTEMS
KEEP CURRENT AND TRAIN CUSTOMER SERVICE REPRESENTATIVES WITH ALL NEW POLICY AND PROCEDURES
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