Receptionist

The idea candidates will attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Main Job Tasks and Responsibilities
answer telephone, screen and direct calls
take and relay messages
provide information to callers
greet persons entering organization
direct persons to correct destination
deal with queries from the public and customers
ensure knowledge of staff movements in and out of organization
monitor visitor access and maintain security awareness
provide general administrative and clerical support
prepare correspondence and documents
receive and sort mail and deliveries
schedule appointments
maintain appointment diary either manually or electronically
organize conference and meeting room bookings
co-ordinate meetings and organize catering
monitor and maintain office equipment
control inventory relevant to reception area
tidy and maintain the reception area

Education and Experience
high school diploma generally required
knowledge of administrative and clerical procedures
knowledge of computers and relevant software application
knowledge of customer service principles and practices
keyboard skills
ability to work a switchboard

Key Competencies
verbal and written communication skills
professional personal presentation
customer service orientation
information management
organizing and planning
attention to detail
initiative
reliability
stress tolerance