Vice President, Constituent Capability Development - Consumer & Customer Experience - Minnetonka, MN - Full-time / Part-time

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Primary Responsibilities:

Leads the Consumer & Customer Experience (CCE) development and development team comprised of 30 FTE's that directly interfaces with UHC Technology organization for all the technical requirements related to Advocate for Me, and all other Service Optimization initiatives. Actively collaborates and collaborates across the different LOB functional organizations (Call, Claim, Billing & Enrollments, and A&G) on designing the system requirements for each of the different work streams that the service product offerings supports. Forecasts and plans the overall project resources needed for critical milestones in the deployment process. Leads the program and project-level deliverables including project scope, risk management plan, project schedule, and overall Enterprise communication plan etc. Serves as the escalation point to Technology when issues or concerns occur
Leads the ongoing system development and ensures that the associated business cases are presented to the UHC Capital Governance Committee for review and approval. Responsible for leading the regular status meetings with project leads, stakeholders, and steering committee to ensure effective and timely communications with all stakeholders. Ensures ongoing system development enhancements are completed and delivered on time, on budget, and in scope
Works closely with Line of Business COO has to ensure process streams are coordinated, and stakeholders are updated on all key performance metrics that drive error free service delivery. Designs the scorecard reporting packages that are used to communicate system performance used to update the Executive leadership teams on a consistent basis
Acts as a critical resource for the VP of CCE on all areas related to system enhancement and new operational service capabilities. Collaborates with the UHC Operations, Product and Marketing functions to ensure that operational services delivery needs are both identified, as well as systematically incorporated into all new service and product offerings. Builds collaborative working relationships with the LOB leadership teams to their needs are meet, and serves as escalation point when problem/concerns arise
Provides progressive leadership skills with the ability to drive employee engagement and foster career growth for the Development and Deployment teams. Identifies training and development needs and works to ensure that they are part of ongoing development plans.  Develops staff to ensure internal bench strength, as well as retention of employees
Financial Responsibilities: 


Capital budget responsibilities of 50 million dollars
Headcount Responsibilities:  


30 FTE's

Required Qualifications:   

BS/BA in business
Minimum of 10+ years of progressive leadership with large scale change initiatives that involve significant technology/systems development and deployment, including leading a diverse functional team/organization
Proven leadership with the ability to build relationships/collaborate and influence all levels of leadership: strong conflict resolution skill sets
Highly skilled at effectively managing divergent business priorities with lean resources
Previous experience in leading a cross- functional team, as well as navigating a complex matrix environment with politically sensitive concerns
Strong communication skill sets, with the ability to present information in a variety of different formats to all levels of stakeholders
Strong analytical skills, with the ability to articulate and define outcome measures that capture key performance metrics
Proven track- record of applying innovative and creative technology solutions to improve back office delivery systems
Ability to travel as required by the needs of the business
3+ years of product development life cycle
 
Preferred Qualifications:   

MBACareers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords:  Vice President, Constituent Capability Development - Consumer & Customer Experience, Minnetonka, MN, Minnesota