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Hours Full-time, Part-time
Location los angeles, California

About this job

Sodexo currently has a job opening for an enthusiastic Food Operations Manager 2, to join our experienced team at Hollywood Presbyterian Medical Center located in Los Angeles, California. The Food Operations Manager 2 will report directly to the General Manager and be accountable for the oversight of all retail food service, catering and food service production at this outstanding account with around $6 million in total managed volume.

Job Responsibilities include:

Manages and leads 55 employees in total. Responsible for interviewing, hiring, training, and scheduling hourly employees for the retail and catering. Leads, trains, supports and develops a diverse team. Ensures customer service excellence. Oversees all hospital catering operations for 3-5 catering events per week. Oversees all cash handling policy and procedures and work to achieve company and client financial targets and goals. Completes required weekly financial reporting, manages client billing, and has oversight of financials, cost controls. Interacts directly with the account client in the absence of the General Manager. Drives Sodexo retail food operations programs at the unit through creativity and innovative retail and marketing management. Implements quick operational and/or process changes to positively impact revenue, profitability and customer satisfaction. Interacts with Sodexo clients on a regular basis. Must meet (or exceed) Sodexo standards of operations. Creates a positive environment and successfully trains, motivates and manages a team. Responsible to ensure compliance with HACCP, food safety, sanitation and overall workplace safety standards. Ideally, qualified candidates will have the following experience:

Demonstrate previous Sodexo retail management experience and be familiar with Sodexo systems and processes OR have previous supervisory or management experience in a retail operation. Ability to integrate fully within our client's organization by becoming a trusted advisor with a customer service focus. Engaged and interactive with our client, visitors, staff, and employees. Catering/banquet management experience. Hospitality and customer service focused. Ability to work in a collaborative team environment while fostering strong client and customer relationships. Strong retail food service marketing focus, with experience in menu planning, and food service production. Experience implementing and overseeing marketing and sales strategies to implement retail sales. Experience with the latest technology in retail foodservice operations -- Experience with Sodexo's Catertrax, and Sodexo Menu Graphics preferred. Ability to create a positive environment and successfully motivate and manage team. Strong financial acumen, understanding of Sodexo financial reporting, profit and loss account experience, and experience with financial analysis. Servsafe certified and have working knowledge of safety and sanitation (HACCP), overall workplace safety standards. Strong understanding of compliance to food safety, sanitation, and overall workplace safety standards and compliance audits. In addition to offering a great opportunity, this position also provides a competitive salary, great benefits...and so much more!!

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Position Summary

Manages all contract management service operations at a single account/unit. Plans and directly supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction and good public relations. Senior-most person assigned to a one client account.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree

Basic Management Experience - 2 years

Basic Functional Experience - 4 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo will require a background check and may require a drug screen for this position.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer

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