Patient Registration Manager - Stockton, CA

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
The Patient Registration Manager will direct the planning and the coordination of all patient registration functions in order to ensure effective cash flow through quality data gathering. This role will focus on upfront cash collections, finding funding solutions for uninsured patient, improved customer satisfaction, improved employee satisfaction and maximum reimbursement for hospital services rendered to patient. 
  
Primary Responsibilities: 

Facilitate communications between Patient Access department and other departments within the hospital and/or health system
Develop and implement goals & objectives for the Front End area that supports the mission and objectives of the hospital
Works with system and hospital leadership to prioritize departmental initiatives and objectives and implement, monitor and review annual goals and performance standards for each functional area of the departmental responsibility. Must be able to communicate individual and team goals to staff
Monitor, track, and evaluate staff productivity and performance and provide summary report to the Director on a monthly basis
Oversee department training and individual performance
Maintain and oversee the patient registrations, insurance verification, customer service and financial counseling
  
THIS POSITION IS LOCATED AT THE ST. JOSEPH MEDICAL CENTER IN STOCKTON, CA 

Required Qualifications:

HS Diploma/GED
5+ years of Revenue Cycle management experience required (preferably in Patient Registration)
Solid understanding of managed care and insurance contractual arrangements
Proficient in Excel (will be developing pivot tables)
Strong organizational and interpersonal skills
Ability to work in a high pressure or changing environment, and exercise good judgment to resolve problems in the absence of formalized procedures and guidelines
Self-Starter with the ability to multitask and work independently
Excellent communication and organizational skills, verbal and written

Preferred Qualifications: 

Undergraduate degree
Management experience required – leading a team supervisors and their reports (15+ individuals)
ICD experience and/or understanding Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords:  Patient Registration Manager, St. Joseph Medical Center and St. Joseph Behavioral Health Center, Stockton, CA, California