Guest Service Leader

Customer Service Leaders supervise and insure every customer receives the fastest and most pleasant checkout experience possible through enforcing the No Noticeable Wait policy, managing of customer traffic flow, working with Store Management to ensure schedule is written to maximize desired level of service, handling of customer requests, refunds and check approvals, ensuring front end and parking lot are free of debris and clutter, and monitoring and enforcing all front end policies related to Asset protection and Shrink Control. Customer Service Leaders provide training and direction to all front end employees, communicate problem areas to the Customer Service Manager and perform other duties as assigned by management including performing as a cashier or customer service clerk. QUALIFICATIONS: • Friendly, outgoing personality • Ability to work well with others • Ability to lift 25 lbs. occasionally and 15 lbs. constantly • Ability to read and understand information and direction • Knowledge of front end operations • Ability to supervise people including training and development • Demonstrate ability and willingness to learn multiple tasks and technical requirements of the job • Effective communication and customer service skills • Ability to stand for extended periods of time • Demonstrate successful use of math skills • Ability to work well with computers