Quality Assurance Manager

DISH’s Quality Assurance team ensures compliance with DISH’s desired levels of quality and service.  State-of-the –art QA facilities in El Paso, TX, Spartanburg, SC, Suwanee, GA and Denver, CO use statistical sampling, and advanced quality assurance engineering tools to validate DISH hardware streams before distribution to customers. 

This position manages quality personnel and processes involved in the manufacture, inspection, pack-out, service and/or testing of company products and services.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university and/or training; and five plus years of experience; or equivalent combination of education and experience.

SKILLS

Ability to read, analyze and interpret business periodicals, technical procedures or government policy. Excellent written and verbal communication skills.  Ability to handle several projects simultaneously and able to develop test plans to measure results. Good people manager. Strong analytical skills.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability, statistical inference, and fundamentals of plane/solid geometry and trigonometry. Ability to use concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Works on issues where analysis of situations or data requires review of relevant factors.  Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit, use hands and talk or hear. Working on a computer is an integral part of the job function. The employee is frequently required to walk or move about. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Must be able to lift 20 lbs.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Will work in office, lab, production, warehouse and manufacturing environments and may be required to visit supplier facilities both nationally and internationally

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 

• Responsible for assuring that quality equipment and tools are maintained and calibrated
• Prepares written reports and provides status for management as required and will issue and manage corrective actions (CARs) against identified problems
• May be required to visit supplier facilities both nationally and internationally.
• Participates in Material Review Board (MRB) activities
• Manages continual enhancement and improvement of Quality processes and procedures.
• Responsible for designated QA inventories
• Engages in the typical responsibilities of a manager including planning, evaluating, controlling and tracking against goals, budget, and timetables
• Assists in the definition of department budget requirements including personnel, capital and expense items and directly responsible for managing approved budget
• Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination and evaluation of the quality department. Carries out managerial responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

#LI-KT2 El Paso, TX