Dispatcher - Full-time / Part-time

Title: Dispatch –Graveyard/PM

Position Purpose:

This position is responsible for providing graveyard coverage for the dispatch office assisting drivers and customers & performing general office duties. Also to provide yard and equipment control and driver check-in.

Expectations - Duties & Responsibilities

• Greet all drivers and sub-haulers (all customers) in a professional and courteous manner.
• Update customer computer screens for driver activity, customer changes, etc.
• Answer incoming calls in a courteous and timely manner
• Assist drivers with verbal instructions, communicate via Nextel Radio
• Supply necessary resources to ensure all loads are adequately covered
• Assist customers via phone, radio, etc. as required
• Track and log all equipment entering and leaving yard; updating status and enter chassis numbers and movement into TMW and any other programs as needed
• Perform computer tasks using Microsoft Word, Excel & proprietary software-TruckPro and Truckmate/TMW.
• Assist drivers as needed with freight bill and other document scanning for payroll and billing processing; assist clerk as needed to sort, compile, copy freight bills as received.
• Collect logs & input into Rapid Log, prepare reports; update in TMW as required.
• Provide yard & equipment control
• Monitor timely driver check in
• Identify DVIR’s needing maintenance attention & forward to shop in timely manner
• Report any unsafe acts or conditions within company policy
• Adhere to company policies, procedures and safety regulations. Use all safety equipment necessary.
• Other duties as assigned.

Performance Standards:

• Effectively participates as part of the team, assisting where appropriate and requesting assistance when needed.
• Achieves a customer focus by providing high quality, cost effective, timely service
• Ensures adherence to company policies, procedures and practices;
• Works safely at all times, following company safety policies and procedures

Position Specifications

Education:

• High School diploma, GED or trade school equivalent
• Strong verbal and written communication skills.
• Ability to read and understand materials commonly used in job function

Technical Training:

• Ability to develop and maintain good working relationships with all co-workers, customers and the general public
• Excellent phone and customer service skills
• Knowledge of standard office practices, procedures and equipment
• Demonstrated computer skills proficiency, including ability to utilize company authorized software
• Be project oriented and able to multi-task efficiently
• Good sense of geographic areas helpful
• Demonstrated ability to operate Nextel radio or other company approved communication systems, including electronic systems such as Qualcom.

Experience:

• Experience in transportation industry or related field, dispatching experience, preferred.
• Minimum or two years successful general clerical experience with high people interaction
• Bilingual in Spanish preferred

Work Environment:

· Typical office environment. Regular exposure to shop, yard and outside environment.

· Fast paced office environment with high volume of phone calls and many competing activities/conversations in close proximity.

· Valid California Driver License with an acceptable record & DMV printout. .

· Occasional travel required.

Physical/Mental Abilities:

· Professional attitude and appearance consistent with position and responsibilities.

· Self-directed and detail oriented; able to work with minimum supervision.

· Mental/emotional ability to focus, redirect thoughts and activities with efficiency while dealing with multiple interruptions and fast paced demands;

· Mental ability to safely direct activities of others, making immediate decisions, using good judgment.

· Required to sit, stand, walk and reach with hands and arms. Must use hands for repetitive grasping, pushing, pulling and fine manipulation.

· Occasionally lift up to 50 lbs.

· Must have visual acuity sufficient to read a computer screen, documentation, and policies & procedures.

· Must be able to occasionally bend, squat and climb; including ability to ascend and descent ladders &/or stairs. IND1