Associate Director Operations - Brentwood, TN

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)   
   
The Associate Director Operations will be responsible for managing Risk Adjustment, HEDIS and STARS Operations. The manager will be responsible for supporting the operation execution and creating work plans that align with the overall organizational coding and submission strategies. The manager will be responsible for implementing internal projects, initiatives and strategies to meet the organization's overall goals. He or she will be responsible for managing the operation to forecasts, assessing risk and providing recommendations to mitigate the risks.Primary Responsibilities:

Financial forecasting
Financial Reporting
End of month activities
Reporting
Data Analysis
Human Resource Management and Personnel Management
Production Management and Reporting
Productivity Metric Management
Inventory Management and Reporting
Client Reporting
Program and Service Delivery Reporting
Vendor Management and VRO responsibilities
Implement HIPAA and Privacy controls within the process
SLA Management and Reporting
Resource Planning and forecasting
Creation and oversight of Standard Operating Procedures
Create QC processes
Identify Risks and implement Controls
Expense and Budget Reconciliation
Create Project Plans
Ensure that the team meets financial and dashboard metrics
Provide support for both short and long term operational/ business strategies.
Represent Operations in a manner that is collaborative and consistent with the tactical and long-term strategic plans
Ability to resolve conflicts and remove barriers to achieve common goals
Implement process efficiencies
Create short-term, mid-term and long-term operational plans
Hold others not within reporting structure accountable for deadlines and deliverables
 

Required Qualifications:   

Bachelor's degree or equivalent related work experience
5 years of Project Management experience
5 years of Operations experience
2 years of experience working in a matrixed environment
2 years Healthcare experience
Ability to produce within a fast paced organization
Superior Communication skills
Proficiency with Word, Excel, PowerPoint
Preferred Qualifications:   

MBA
Risk adjustment experience
HEDIS or STARs experience
Access, SQL, Visio & SharePoint 
     
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
      
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.    
   
     
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
   
Job Keywords:  operations manager, program manager, production manager, inventory manager, financial reporting, client reporting, Hedis, STARS, Healthcare operations, Brentwood, TN, Tennessee