Retail Selling Floor Leader, Full Time, Pittsburgh, PA - Ross Park

JOB OVERVIEW:

The Selling Floor Leader's major responsibility is to maximize sales and profits through the development of a quality sales organization The associate is also responsible for fulfillment and performing other duties as necessary.

The summary below may not include all the essential functions and qualifications for this position. For more information, we encourage you to review the complete job description by clicking here .

ESSENTIAL FUNCTIONS:

• Be proficient in POS and MPOS systems including Search and Send, My Client and More@ Macy's tablet app
• Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority
• Ensure store closing process goes smoothly and recover store to floor readiness standards
• Maintain a consistent, high level of customer service within an area by participating in training and evaluation of associates' selling performance
• Use computer system to monitor sales results for the area and maintain awareness of the area's business
• Ensure all procedures, policies, and standards are understood and followed by associates
• Manage the tools used to create professional selling standards, including client books, product knowledge material, selling techniques, and point of sale system
• Understand the effects of staffing decisions and provide feedback to Selling Manager on the quality and volume of staffing to enhance levels of customer service
• Maintain acceptable presentation standards on the selling floor through proper utilization of visual displays and merchandise content
• Manage adherence to Merchandise Availability Protection Standards (MAP) and maintain a high level of associate awareness regarding shortage
• Coordinate and execute physical inventory process for area
• Execute timely markdowns and clearance sale event set ups
• Be knowledgeable of POS policies and procedures and be able to train and coach associates on the POS functions
• Review advertising calendar and maintain floor presentation to maximize sales opportunities
• Build enthusiasm and awareness of promotional events amongst selling staff
• Review business driving opportunities with management and coordinate implementation within area
• Communicate information from buyers, vendors, and planners on product knowledge and merchandise presentation to the selling team build awareness of customer requests regarding merchandise mix
• Maintain contact with all levels of management at the store level to obtain direction and support
• Adhere to Asset protection and inventory control and compliance procedures
• Maintain department recovery standards; including fitting room go backs to standard, if applicable
• Perform other duties as necessary
• Follows shortage programs and procedures
• Perform these functions in an efficient manner, as directed by the Supervisor
• Regular, dependable attendance and punctuality

QUALIFICATIONS:

Education/Experience:

• High School Diploma or equivalent.
• Minimum of one tofive years' experience in retail sales is preferred.

Communication Skills:

• Effective written and verbal skills, ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills.

Physical Demands:

• This position involves constant moving and standing. Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level.
• Involves close vision, color vision, depth perception, and focus adjustment.

Other skills:

• Superior organizational and time management skills.
• Able to delegate tasks.
• Ability to collaborate and function as a member of a team.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays based on department and store/company needs.

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This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.