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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Centennial, CO Centennial, Colorado |
About this job
Energize your career with one of Healthcare's fastest growing companies. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. Consistently seeking opportunities to make a difference.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Customer Service Position Details:
This will be Customer Service for one of the nation's largest health care providers. This position will provide excellent customer service to this provider's senior members.
•The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
•Associates will receive calls from providers and brokers verifying coverage and status of payments.
•This position promotes advocacy for the member and focuses strongly on customer satisfaction.
•Computer skills and data input skills are critical to be successful in this position.
• Hours of Operation: 6:00am -- 6:00pm Monday-Friday
Minimum Requirements
Customer Service Position Requirements:
•Previous call center experience and/or customer service experience.
•Must have a desire to help the senior members with their insurance concerns by following member advocacy, being empathetic and demonstrating patience and providing accurate information.
•Outgoing and energetic attitude
•Good listening skills
•Multi-tasking ability
•Excellent problem-solving capabilities
•Computer experience (must be able to navigate between multiple applications and input data quickly)
•Health background is preferred.
•Emotional fortitude for high stress situations.
•Must exhibit professional behavior
About Us:
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.
Customer Service Position Details:
This will be Customer Service for one of the nation's largest health care providers. This position will provide excellent customer service to this provider's senior members.
•The customer service associate will answer member questions regarding premiums, claims, payment status, providers in network, etc.
•Associates will receive calls from providers and brokers verifying coverage and status of payments.
•This position promotes advocacy for the member and focuses strongly on customer satisfaction.
•Computer skills and data input skills are critical to be successful in this position.
• Hours of Operation: 6:00am -- 6:00pm Monday-Friday
Minimum Requirements
Customer Service Position Requirements:
•Previous call center experience and/or customer service experience.
•Must have a desire to help the senior members with their insurance concerns by following member advocacy, being empathetic and demonstrating patience and providing accurate information.
•Outgoing and energetic attitude
•Good listening skills
•Multi-tasking ability
•Excellent problem-solving capabilities
•Computer experience (must be able to navigate between multiple applications and input data quickly)
•Health background is preferred.
•Emotional fortitude for high stress situations.
•Must exhibit professional behavior
About Us:
Optum works collaboratively across the health system to improve care delivery, quality and cost-effectiveness, and focuses on three key drivers of transformative change: engaging the consumer, aligning care delivery and modernizing the health system infrastructure. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
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