Manager - Restaurant and Retail

We have a full-time opening for a Manager - Restaurant and Retail.

Must be able to work various shifts per week and be available weekdays and weekends.

• Must have 2 or more years experience.
• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.
• Background check required.

Ghirardelli Chocolate Company is looking for a Manager for a Ghirardelli Chocolate Shop in San Francisco. If you want to work in a fun and professional atmosphere with a fast growing company, we want you to apply today! The manager will be the person most directly responsible and accountable for all aspects of managing our location and upholding the high standards of the company and its reputation. The manager will ensure that the location operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Scope of Responsibilities:

Management
-Ensures the well-being of location and its employees through effective management of safety and risk, including prevention, escalation, and response
-Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
-Works closely with personnel, location and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll

Restaurant and Retail Operations
-Establishes and effectively prioritizes daily location activities
-Upholds the values of exemplary customer service by modeling behavior and leadership
-Monitors sales and labor cost issues on a daily basis with a goal to maximize profitability without sacrificing customer service
-Responds in a timely manner to all escalated customer service issues
-Maintains high standards of cleanliness, food/product safety, and branding requirements
-Properly uses MICROS system in all its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
-Works in tandem with regional manager to establish location plans that are attainable and growth-oriented
-Works in conjunction with regional manager and finance department to establish profit and loss for the location
-Maintains inventory levels at optimum efficiency through order placement via vendors and appropriate corporate personnel
People Management
-Performs payroll, scheduling, interviewing, selection, in-service training, and separation management in conjunction with the human resources and payroll departments
-Develops location personnel, especially the management team, using coaching, mentoring, and empowerment practices

Specific Knowledge and Skills:
-Clear, professional, and effective oral and written communication
-Team-building skills of empathy, rapport-building, delegation, and empowerment
-Ability to manage time effectively and be self-directed under minimal supervision
-Strong proficiency with Word, Excel, PowerPoint, and Outlook
-Ability to conduct evidence-based business forecasting for sales, growth, and resource needs
-Knowledge of point of sale systems, such as MICROS
-Broad knowledge of restaurant or retail management theory and techniques
-Knowledge of Hot Schedules, or other online scheduling/forecasting tool

Education and Work Experience:
-High school diploma or GED required
-Associate or higher degree preferred, especially with culinary or managerial emphasis
-Three or more years of related experience in the restaurant or retail field at a managerial level
-Prior experience at a high-volume, casual dining establishment in a manager or supervisory role preferred

Working Conditions:
-Rare to Occasional ability to lift and carry up to 50 pounds

Division: Restaurant & Retail
FLSA Status: Exempt
Reports to: Regional Manager
Direct Reports: Multiple
Location: San Francisco
Level: Manager