Manager, Business Process - Salt Lake City, UT or Telecommute

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
 
Primary Responsibilities:

Create and/or oversee processes to gather stakeholder feedback on solution effectiveness
Monitor on-going progress of business processes (e.g., collect and review data; shadow end users; review pertinent metrics) to identify potential challenges, risks, and/or defects
Assess and/or document the outcomes (e.g., risks; benefits; impacts) of business decisions and/or changes (e.g., new client implementations; new health-care regulations) on implemented business processes
Communicate with stakeholders (e.g., senior leadership; end users) to keep them informed of key performance indicators and/or risks through informal and/or formal reporting
Collaborate with stakeholders (e.g., senior leadership; end users) to ensure consistent use and application of solutions across functions and teams
Utilize stakeholder (e.g., senior leadership; end user) feedback and/or process performance information to identify potential continuous improvement opportunities

Required Qualifications:


Undergraduate degree or equivalent experience

Demonstrate understanding of basics of transaction monitoring (e.g., claims processing; eligibility transactions; customer installation)

Demonstrate understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

Develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions

Demonstrate and remain current in understanding of relevant regulations (e.g., healthcare; security; banking)

Demonstrate understanding of relevant computer systems, applications, and/or platforms (e.g., MS Project; SharePoint; MS Word

Gather and/or document information on stakeholders' business requirements, specifications, and/or needs (e.g., conduct intake process; ask questions; review project charter; monitor regulation; review reports)
Preferred Skills:


Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities

Work with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions

Ensure obtained data and information are accurate and relevant to meet end users' needs

Identify risks and opportunities associated with current processes

One will need to travel once per quarter for 3-4 days
 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: business process, manager, claims, transactions, operations, regulations, healthcare, Salt Lake City, UT, Utah, telecommute, telecommuter, telecommuting, remote, work from home