Clinical Administrative Coordinator - Atlanta, GA - Full-time / Part-time

Position Description:
Energize your career with one of Healthcare's fastest growing companies.  
 
You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
 
This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
 
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Are you interested in being part of a growth industry? Are you looking for a career that allows you to improve the lives of others?
 
Optum is looking for experienced Sales Professionals that are confident and highly motivated individuals who are interested in helping people better manage their health conditions. The ideal candidate will have prior Call/Contact experience, sales/customer service experience, great listening skills, strong ability to empathize and demonstrate compassion and support compliance processes and procedures while providing a rewarding experience for the customer. This position is for telephone sales; our product is no cost to the customer and is designed to provide them with valuable services and information regarding chronic medical conditions and wellness efforts already available to them.
 
We offer a fun work environment, full benefits and opportunities for sales bonuses. Primary Responsibilities: 

Responsible for providing customer service and referral interface.
Provides support to clinical managers, team managers, and case managers as needed.
Fills out missing information and performs data entry on new patient information.
Edits and corrects database information as necessary and populates missing information.
Performs detailed data entry into client systems per client expectation and service level agreements.
Coordinates correspondence and forms for print, mail, faxes, and files as necessary on a daily basis.
Generates daily, weekly, monthly reports for account and health plan clients.
Prepares materials for packet mailing.
Performs monthly eligibility checks on Medicare for case managers on a monthly basis.
Responsible for general office/administrative duties including ordering supplies, managing schedules, preparing meeting agendas, recording meeting minutes, and participating in quality audits to ensure all client information is up to date.
Performs other duties as assigned by supervisor.

Required Qualifications:


High School Diploma/GED.
Must be able to work a schedule of Monday - Friday: 3:30 pm - 12:00 midnight
Customer Service experience analyzing and solving customer problems.
Must be able to create, edit, save and send documents utilizing Microsoft Word and Excel.
Preferred Qualifications: 


Associate's Degree
Outbound contact center experience
Meet or exceed sales/service targets in a performance-based workplace. 
Prior experience in Health Care industry & HIPAA compliance workplace.
Prior experience working in a scripted environment.
Ability to use multiple computer applications 
Ability to use ACD telephone system.Are you ready for an opportunity that can transform your career? Get on the Alere Health team as we continue to transform health care every day.
Now part of Optum, Alere Health is building a future of opportunities. We provide leading edge products and services including condition and case management, wellbeing, and women's and children's health services for more than 200 health plans, 89 Fortune 500 employers, 29 states and 22 million people. Now, with our integration into Optum and the UnitedHealth Group organization, our growth and impact is multiplying every day.
If you bring a lot of passion and aspiration to your work, you'll fit in here and discover the opportunity to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Certain positions are subject to random drug testing.