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About this job

 Prepared Foods Associate Job Description
 Mrs. Green’s Natural Market is a neighborhood store, passionately committed to clean, naturalfoods. Dedicated to health and sustainability. Devoted to customers who care deeply about the foods they eat. From the way we source fresh, locally grown products and champion recycling and sustainability efforts. From our neighborly attitude to our absolute unwavering goal of being the best source for the freshest, organic produce around. To our commitment to providing the absolute best, most natural products possible and clean, healthy food that’s preservative free.

Associateare responsible for providing excellent customer service by satisfying each customer’s need, exceeding their expectations and ensuring that customers have a warm and friendly shopping experience throughout the store. In addition they share their product knowledge and enthusiasm with our customers by answering any questions, assisting with product suggestions, educating and walking them to products. This role is critical to delivering a shopping experience for the customer that is way above their expectations. 

 THE JOB
Customer Service:
  • Responsible for providing excellent customer service while demonstrating a passion for food.
  • Demonstrate an overall knowledge of programs and operations within the department.
  • Respond positively to customer’s inquiries and assists customers with purchases, information and product selection.
  • Greet customers establish eye contact with customers.
  • Speak to customers in a respectful manner and maintain patience in addressing customer concerns.
  • Scan products, process credit cards and cash, balance cash registers.
  • Document all void transactions, refunds and change requests, record and report Point of Sale discrepancies, identify counterfeit money.
  • Deliver impeccable customer experience through service and in-stock conditions in the Prepared Foods department.
Merchandising:
  • Maintain and promote items including new items and weekly specials.
  • Keep refrigerated coolers, store shelves and other displays fully stocked and faced at all times according to tag allocation, product movement or departmental standards.
  • Display merchandise in an attractive, appealing, neat and colorful manner.
  • Keep perishable merchandise rotated in accordance with departmental policy and product code dates and pull out all out-of-date merchandise.
  • Follow approved procedures for receiving product, price marking and restocking to ensure quality protection, accuracy and product rotation.
  • Keep manager or other designated personnel aware of low inventory conditions or spoilage problems.
Team Work:
  • Arrive to work on time and ready to work at the start of their shift.
  • Be friendly, courteous and respectful of fellow team members – have a positive attitude.
  • Discover ways to improve processes.
  • Seek out new assignments and responsibilities.
THE SKILLS THAT ARE NEEDED / ESSENTIAL FUNCTION / EXPERIENCE
Associate Stands, Walk, Squat and Bend and May occasionally lift heavy boxes, milk crates ect... They may also maneuver U-boat loaded with heavy products.
May perform duties in temperature around or below freezing.
Must be able to operate POS System, Handheld Devices and have basic math skills including adding and subtracting.
Ability to use knives, box cutter, and other tools needed to perform require tasks when required.
 
At least 1 year experience in retail experience working within prepared foods department; merchandising, product rotation.
Basic knowledge of retail food, grocery, organic, natural industry
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
 
ARE YOU A NATURAL……..
If the prospect of helping to create an exceptional customer experience while improving your knowledge on healthy living excites you, you will love us! We are obsessed with our products, our customers and the benefits that organic foods deliver to the earth, our communities and the planet.
Love the Lifestyle
We are consumed with our products: the taste, the benefits to ourselves and to the earth
We choose to work at Mrs. Green’s because it is part of our lifestyle, not just a job
We apply what we learn about our products each day to ourselves as well as our customers
Learn & Teach
As associates we learn new things about our products and we teach our customers not only “what” we sell but “why” we sell it
Our favorite thing to say is, “Did you know that..?
We commit to learning new things every day to make ourselves and our customers better at making healthy choices for themselves and their families
Laugh & Live Healthy
Our commitment to our customers is to make every visit to Mrs. Green’s an awesome one, every time
We strive to make our customers smile (or even laugh) and truly be glad they came
Have fun