Assistant Manager - HEB Marketplace- College Station, TX - Old Navy

Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people - it could be for everyone. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can shop for their must-have fashion essentials online as well as in one of our 1,000+ stores located globally.

When you work at Old Navy, you’re choosing a different path (and a pretty awesome one at that). We believe that style and quality should be accessible to everyone and we work hard to make that possible. Truth is, in fashion, it’s easy to be exclusive. It takes a lot more creativity, guts and drive to be inclusive. What we believe in today is exactly what we believed in when we started: we’re on a mission to democratize fashion and make shopping fun again. Sound good to you?

Old Navy – a brand for everyone, a place for you.

General Summary: The Assistant Store Manager is the primary business owner of Operational Excellence and the Associate Experience. They are responsible for driving results through the development and execution of plans to create an extraordinary Customer and Associate experience, while meeting and exceeding company productivity standards and delivering on controllable contribution. The Assistant Store Manager owns the P&L and Operational Scorecard as measurements of effectiveness in their role, while also supporting growth in sales and service.

Profit and Process Management

• Manages all activities related to growth of profitability within the store, including process and productivity standards and improvement, expense controls, and maximizing gross margin
• Owns the P&L for the store; reconciles, and identifies and acts on opportunities to grow profitability
• Sets, monitors and follows up on productivity goals and objectives for the store team to maximize sales and profitability
• Manages execution through effective planning, prioritizing, and communication and follow up.
• Ensures that associates are trained to maintain visual presentation and brand standards to provide the best customer experience
• Utilizes company tools, reports and feedback to analyze trends and identify opportunities
• Owns and ensures operational excellence through the implementation of company defined best practices; monitors results and productivity through operational scorecard; corrects/adjusts plans accordingly to deliver on target results
• Creates, monitors and implements the scheduling plan to effectively manage workload, support business objectives and maximize productivity
• Exercises independent discretion and judgment in driving results and enforcing company guidelines and policies
• Performs Customer Experience Officer responsibilities and store opening and closing duties
• Executes all activities related to Risk Management and Safety
• Ensures store is compliant with areas listed on Store Compliance Audit

Human Resource Management

• Manages all activities related to staffing and development of the associate population in the store, including hiring, training, and performance management
• Develops short term and long term recruiting, hiring and staffing strategies to support the business
• Develops and drives retention strategy
• Creates a positive work environment through coaching, mentoring and ensuring all personnel policies are followed
• Partners with the Store Manager to establish clear performance goals and objectives
• Accurately assesses individual and team performance, providing the appropriate level of performance feedback
• Follows up in a timely manner in accordance with company standards
• Develops and executes training and developmental plans for associates
• Writes and delivers Quarterly Check-ins, individual development objectives and annual performance reviews for associates
• Creates and delivers weekly store schedule
• Extends employment offers to new hire associates
• Personally committed to and actively works to continuously improve him/herself

• Demonstrates time management and organizational skills
• Demonstrates proficiency in training, sales generation and leadership of functional teams
• Demonstrates ability to manage complex and competing priorities
• Demonstrates ability to accurately assess teams and situations and create actionable development and improvement plans
• Demonstrates ability to coach, provide feedback, and manage substandard performance.
• Demonstrates Customer Experience skills
• Demonstrates conflict management and resolution skills
• Demonstrates visual merchandising skills
• Demonstrates business acumen

Education :

BA/BS Degree or equivalent experience preferred

Experience :

College degree or four years of retail supervisory experience preferred

Physical Requirements
Ability to effectively communicate with customers and store personnel

Ability to lift and carry up to 20 pounds, and maneuver around sales floor and stockroom

Schedule Requirements :

Ability to work a flexible schedule to meet the needs of the business, including evening,
overnight and weekend shifts